Technical Writer

4 weeks ago


Canada Experis Full time

Responsibilities

  • Responsible for creating documentation that’s clear, concise and easily consumed by end-users.
  • Partner with other project team members to create article templates that are aligned with industry best practices
  • Break down complex processes into easy to follow steps
  • Create engaging and user-friendly articles that meet the needs of our target audiences
  • Ensure articles adhere to established guidelines and brand standards
  • Partner with subject matter experts to review and update all content for accuracy

Qualifications and Education Requirements

  • Bachelor’s degree in related field or combination of relevant education and work experience
  • 3 years of documented experience writing support articles for front and back-office audiences
  • Able to work and communicate effectively with different personalities and levels within the organization
  • Extremely organized and professional
  • Able to navigate changing priorities and fast-paced work environment
  • Customer service mindset with experience supporting internal customers and leadership
  • Demonstrates a strong sense of ownership and responsibility to meet demanding deadlines
  • Ability to exercise critical thinking and strong problem-solving skills



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