Graduating Student Coordinator

4 weeks ago

Toronto ON, Canada CPA Ontario Full time

CPA Ontario is currently in search of a Standards Enforcement Coordinator who will apply their regulatory, investigative and/or professional services experience to provide support to the intake and assessment of complaints involving professional misconduct. This role provides case management support, investigative and administrative assistance to the department as well as to CPA Ontario’s Professional Conduct Committee in carrying out its mandate.
Monitoring complaint intake channels and acting as the initial point of contact for complainants and respondents.
Communicating with the parties involved in the complaints process to gather sufficient and appropriate information and supporting documentation.
Reviewing complaint materials and conducting research in support of the Officer team to develop risk-adjusted case plans.
Providing administrative support for activities involving file management and external contractors.
Communicating with Divisional Court, Criminal Court, and other Superior Court branches to facilitate inquiries, complete document requests, obtain transcripts of external proceedings/sentencings and copies of legal cases.
Analyzing data and preparing reports, statistics and related document briefs that will be relied upon by the Vice President, Standards Enforcement and/or Professional Conduct Committee in carrying out its respective mandates.
Liaising with internal and external parties to support file transfers and the management of requests for information, including requests relating to the independent review of complaints.
Supporting the Regulatory Specialist , where required, in meeting management activities involving the Professional Conduct Committee, which include liaison work with the Investigations and Prosecutions team and acting as the Professional Conduct Committee meeting moderator.
Supporting the team’s process improvement initiatives and digitization efforts in regard to record management and retention, as well as case management timelines, commitments, outcomes and key performance indicators .
Assisting with analyzing and monitoring ongoing workflow and the prioritization of complaint files and reporting progress to the Vice President, Standards Enforcement.
Assisting with performing statistical analysis of KPIs for internal and external reporting.
Participating in special projects and initiatives and liaising with other areas of the organization as requested by the Vice President, Standards Enforcement in support of the organization’s strategic and/or regulatory priorities, including conducting presentations to the Senior Leadership Team.
A post-secondary graduate with a diploma or degree and experience in a related field such as legal, regulatory, investigative or professional services. You have either an understanding of, or professional experience in public accounting (an asset, but not required).
Digitally fluent with excellent proficiency in Microsoft Office products including Word, Excel, Outlook, Teams and working knowledge of Adobe Acrobat, and ideally having experience with Visio, File Cloud, SharePoint, Salesforce and case management software, and with Power BI, or other data analytics tool.
Experienced in a collaborative team setting or project-oriented environment.
Weprovideflexible, remote working options to support you inyour career.
Diversity and inclusion. We ensure that our 100,000 members and 21,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. At CPA Ontario, we are committed to building high-performance teams. Accommodation is available under theOntario Human Rights Code.

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