Manager, Corporate Rooms Training

3 weeks ago

Toronto ON, Canada Four Seasons Hotels Ltd Full time

Manager, Corporate Rooms Training page is loaded Manager, Corporate Rooms Training Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted 2 Days Ago job requisition id P20240002

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Corporate Rooms Training

As our brand expands, the need to strengthen structural foundations and guidance across all sectors becomes increasingly critical. Rising turnover rates, a lack of institutional knowledge, inconsistent systems, and upcoming property openings underscore the importance of a skilled, Manager, Corporate Rooms Training.

This role is pivotal in establishing solid foundations within the division, bridging critical technical gaps, and delivering hands-on functional training across various aspects of the Rooms Division. The Manager, Corporate Rooms Training must possess comprehensive knowledge and experience in Housekeeping and Front Office operations. This position will play a vital role in ensuring our teams are equipped to provide exceptional guest experiences while maximizing operational efficiencies.

Reporting directly to the Senior Director Operations, Rooms, this individual will collaborate closely with the Manager, Corporate Rooms Operations as well as Senior Directors of Housekeeping, Rooms Leads and Regional Rooms Councils. The Manager, Corporate Rooms Training will work with Learning & Development personnel to spearhead tailored training programs for our global Rooms Teams, covering Front Office, Core/PBX, Guest Services, Kids for All Seasons, Concierge, Guest Experience, Housekeeping, and Laundry.

The ability to provide hands-on training and support at both operating properties and during openings is crucial.

What You’ll Be Doing:

  • Collaborate with Manager, Corporate Rooms Operations and Senior Director of Rooms to understand the training needs and tools required at the properties globally within the Rooms Division.
  • Design and deliver hands-on functional training across all Rooms Division areas in collaboration with Global Learning and Development.
  • Dedicated functional training role creates custom functional training content & programming over and above brand-wide content, including functional onboarding, training and change management for function-specific implementations, and functional skill-based training.
  • Provide specialized training in housekeeping and laundry to address critical skill gaps and operational challenges.
  • Conduct training sessions on Rooms Division systems to ensure staff proficiency.
  • Partner with Senior Directors of Housekeeping and Rooms Leads to identify training needs and enhance operational effectiveness.
  • Travel to properties for on-site training, pre-openings, openings, regional conferences, and vendor collaboration.
  • Coordinate with Global Learning and cross-functional teams to align training initiatives with organizational objectives.
  • Evaluate training programs continuously and implement improvements as needed.
  • Ability to create, modify and revise policies and procedures within the Rooms Division areas in support of training.

What You Bring:

  • Bachelor's degree in education or equivalent field/experience.
  • 5+ years of Rooms Division experience in the global hospitality industry, with a focus on housekeeping operations.
  • 5+ years of experience designing, delivering, and implementing technical training. Hospitality/service industry experience preferred.
  • Proven track record in developing and delivering hands-on technical training programs preferably in both digital and tactical formats.
  • Has previously assisted with mass trainings and project rollouts.
  • Has some working knowledge of hospitality and service.
  • Excellent communication and presentation skills, with the ability to effectively explain complex concepts to diverse audiences.
  • Proficiency in Microsoft Office 365 (Teams, OneDrive, SharePoint, Word, PowerPoint, Excel)
  • Knowledge of e-learning platforms and other digital training tools.
  • Knowledge of CX Platforms (Medallia)
  • Quality Assurance Partners (LQA, Forbes, Coyle)
  • Willingness to learn and stay updated on emerging trends and innovations in training methodology.
  • Strong understanding of Rooms Division systems and processes.
  • Ability to collaborate effectively across departments and regions.
  • Strong decision-making skills
  • Promotes and integrates continuous learning initiatives.
  • Promotes strong team relationships and trust.
  • Develops training standards for effective & timely delivery.
  • Encourages sharing of innovative ideas inside and outside the organization.
  • Willingness to travel extensively and work flexible hours.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

#J-18808-Ljbffr

  • Corporate Asset Management Manager

    2 weeks ago

    Brantford, ON, Canada Anishinabek Employment & Training Services Full time

    The Ontario First Nations Technical Services Corporation (OFNTSC) is a nonprofit organization that provides technical advisory services, training, and capacity development to First Nations communities in Ontario. By offering a wide range of specialized services and expertise, OFNTSC helps to enhance the quality of life, promote self-sufficiency, and...

  • Engineer In Training

    3 weeks ago

    Brantford, ON, Canada Anishinabek Employment & Training Services Full time

    The Ontario First Nations Technical Services Corporation (OFNTSC) is a nonprofit organization that provides technical advisory services, training, and capacity development to First Nations communities in Ontario. By offering a wide range of specialized services and expertise, OFNTSC helps to enhance the quality of life, promote self-sufficiency, and foster...

  • Manager, Training

    6 days ago

    Toronto, ON, Canada Menkes Developments Ltd Full time

    Our Residential Operations group has a very busy year ahead with the delivery of numerous projects. The newly created role of Manager, Training will be a key member of the Customer Care Team, based at our Corporate Head Office in North York. Reporting to the Senior Director, Customer Experience, the Manager, Training will be responsible for the delivery of...

  • Store Management

    2 weeks ago

    Toronto, ON, Canada Leggat Auto Group Full time

    Leggat Chevrolet Buick GMC: Toronto is seeking a  Shop Manager to join the team ! Allocate work assignments to technicians and ensure that work is performed in accordance with established procedures and quality standards. Conduct regular inspections of work in progress and completed repairs to ensure quality, accuracy, and adherence to specifications....

  • Room attendant

    2 weeks ago

    Toronto, ON, Canada Germain Hotels group Full time

    Description Germain Hôtels works as a team with GDI services to meet its housekeeping staffing requirements. We partner with them to offer quality training and competitive employment conditions. This successful association simplifies our management and gives the employees opportunities to grow in a rewarding environment that recognizes their individuality...

  • Manager, Corporate Brand Management

    6 days ago

    Toronto, ON, Canada Menkes Developments Ltd Full time

    Our Residential Operations group has a very busy year ahead with the delivery of numerous projects. The newly created role of Manager, Training will be a key member of the Customer Care Team, based at our Corporate Head Office in North York. Reporting to the Senior Director, Customer Experience, the Manager, Training will be responsible for the delivery of...

  • Manager in Training

    4 weeks ago

    Toronto, Canada Healthy Planet Full time

    Manager In Training **Responsibilities**- Ensure that the store is operating optimally and report to Operations Manager in Head Office should an issue arise- Freezers and coolers- - Cleanliness of the departments- - HVAC- - Plumbing- - ADT Security and Security Cameras- - Pest Control- - Maintain adequate inventory and stock based on monthly sales- Organize...

  • Manager, Corporate Planning and Performance

    2 weeks ago

    Toronto, ON, Canada Loopstra Nixon LLP Full time

    Loopstra Nixon LLP is a dynamic team of client-focused lawyers who play a pivotal role in shaping the landscape of business and public law in Canada. With a commitment to delivering exceptional service through tailored client solutions, our top-tier team of legal talent possesses unique and diverse skillsets, ensuring that clients can rely on us for any and...

  • Senior Manager, Corporate FP&A

    3 weeks ago

    Toronto, ON, Canada 123Dentist Inc. Full time

    Full Time Senior Management ON-999 ON Head Office, Toronto, ON, CA 123Dentist is Canada’s largest majority dentist-owned network of dental practices, with more than 400 locations nationwide and over 6,000 employees. We offer professional advancement opportunities, competitive compensation, corporate sponsored incentive programs such as phantom stock...

  • Training Advisor

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Training Advisor - Bilingual English/Spanish - Corporate Training Training Advisor - Bilingual English/Spanish - Corporate Training On behalf of our client in the Banking Sector, PROCOM is looking for a Training Advisor - Bilingual English/Spanish - Corporate Training. Training Advisor - Bilingual English/Spanish - Corporate Training – Job Description...

  • Corporate Facilities Coordinator

    3 days ago

    Toronto, Canada IFDS Group Full time

    **Corporate Facilities Coordinator** Do you posses a high level of reliability, precision and attention to detail? Are you looking to start your career in Corporate Facilities? Our Corporate Facilities Team has an opportunity for a Corporate Facilities Specialist. The incumbent will be reporting into the VP of Corporate Facilities while collaborating with...

  • Sales Training Manager

    3 weeks ago

    Ottawa, ON, Canada Blinds To Go Full time

    The manager is responsible for all aspects of store management, including business strategy and consultant development. At Blinds to Go, we give the manager the same autonomy to make decisions for the store as if he or she were the owner. Our consultative, no-pressure sales experience The training program at Blinds to Go is designed to help managers create...

  • Manager, Corporate Asset and Project Management

    2 weeks ago

    Toronto, ON, Canada RedBranch Executive Search & Recruitment Inc. Full time

    Our client is a successful real estate development company located in Markham and they have an excellent opportunity for a Project manager – Land Development Track projects, budgets, and, where applicable, accounts receivable, and analyze other relevant metrics related to the projects to prepare regular status reports and to make sure the projects are...

  • Rooms Supervisor

    18 hours ago

    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** Front Desk **Job Number** 24085085 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem...

  • 05511 Assistant Store Manager

    4 weeks ago

    Kingston, ON, Canada SALLY BEAUTY CORPORATE Full time

    Sally Beauty Job Title: Assistant Manager Essential Function Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial...

  • Manager, Technical Training

    2 days ago

    Toronto, Canada Porsche Cars Canada Full time

    If you make hearts beat faster, your own has to be in the right place. **Manager, Technical Training**: - **Code number**:J000003339 - **Entry level**:Professionals - **Location**:Toronto - **Organization**:Porsche Cars Canada **Tasks **Tasks**Tasks*** **Position Objective**: - Lead the development and implementation of the Technical Training and...

  • Training Technician

    2 weeks ago

    Toronto, Canada TTM Technologies, Inc. Full time

    TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and...

  • Manager Corporate Security

    2 weeks ago

    Toronto, Canada Hertz Full time

    The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental...

  • Room Attendant

    2 weeks ago

    Toronto, Canada Germain Hotels Full time

    Germain Hôtels works as a team with GDI services to meet its housekeeping staffing requirements. We partner with them to offer quality training and competitive employment conditions. This successful association simplifies our management and gives the employees opportunities to grow in a rewarding environment that recognizes their individuality and full...

  • Manager, Corporate Partnerships

    6 days ago

    Toronto, ON, Canada Alzheimer Society of Ontario Full time

    Reporting to the Director, Philanthropy and Partnerships, the Manager, Corporate Partnerships is responsible for growing and fostering strong relationships with potential and current corporate sponsors to build philanthropic support for fundraising initiatives in support of the Alzheimer Society of Ontario (ASO) and Alzheimer Societies in Ontario (ASiO). ...