Manager, Corporate Brand Management

3 weeks ago


Toronto ON, Canada Menkes Developments Ltd Full time

Our Residential Operations group has a very busy year ahead with the delivery of numerous projects. The newly created role of Manager, Training will be a key member of the Customer Care Team, based at our Corporate Head Office in North York. Reporting to the Senior Director, Customer Experience, the Manager, Training will be responsible for the delivery of training for all Customer Care Teams in accordance with brand standards through the use of adult education principles. Working in collaboration with Customer Care Managers and Team Leads, accomplish defined objectives by assessing requirements, creating and implementing training plans, overseeing progress and resolving obstacles as they emerge.
Spearhead process oversight and detect deficiencies, documenting existing procedures with the goal of introducing training to enhance efficiency
Develop innovative learning resources by conducting needs assessments with the goal of implementing effective, engaging training for new hires and continued education for existing Team members.
Oversees the management of training curriculum.
Partner with external resources to determine suitable training.
Cultivate strong partnerships cross-functionally across numerous functions including Construction, Start-up, Property Management, Sales and Décor with the goal of enhancing Customer Care standards
An undergraduate degree in Arts, Business Administration or Education
Working knowledge of Tarion and the Ontario New Home Warranties Plan Act is an asset
A flexible, upbeat and energetic attitude – a self-starter who can quickly build strong partnerships
Superior planning, coordination and prioritization skills



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