Marketing Customer Support

4 weeks ago

Toronto ON, Canada Publicis Groupe Full time

While this position is currently remote (Mon-Fri 9am to 5pm), we anticipate a partial return to the office in the near future. Candidates must be open to adapting to this change, balancing between remote work and in-person tasks at our Toronto office.
This position requires a bilingual candidate, with French as their first language and English as their second. High proficiency in both languages, both written and spoken, is a requirement for this role.
Represents Epsilon Marketing Services in assigned territory by providing excellent customer service by servicing and selling the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty.
Consistently meet or exceed sales goals by selling Epsilon Products to Clients in assigned market area
Provides proactive consultative services to assigned customer base to ensure loyalty and retention
Works with dealer Marketing Consultant in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction
Maintain and grows relationships with local OEM field representatives within the given territory
Actively participates in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients
Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Executive Director.
Perform other relatd duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
Responds to regional and corporate requests for information and follow up to support communication.
1 - 2 Years of Customer Service experience

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Check out a few of these resources to learn more about what makes Epsilon so EPIC:
Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

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