Routing Coordinator

3 weeks ago


Brampton ON, Canada Tasco Appliances Full time

We’re always looking for dedicated and hardworking individuals to join our dynamic and growing team here at Tasco Appliances. Whether you’re hoping to build customer relationships and become part of our professional sales staff, or work behind-the-scenes at our corporate office, we encourage you to send a copy of your resume here or apply directly at careers@tgappliance.ca . We look forward to hearing from you.

Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the Recruitment process if you require accommodation for disability, please advise the Human Resources Department.

Customer Service

Customer Service Representative

Installation

Appliance Installer Helper (GTA & London)

Appliance Installer Helper Durham Region (Permanent, full time)

Installations Administrator

Routing Coordinator (Head Office)

Delivery

Delivery Driver GTA

Routing Coordinator (Head Office)

Reports To: Installations Admin Team Lead Summary

The Routing Coordinator is responsible for servicing customers via the telephone. They are accountable for setting up Installation appointments, handling customer complaints, inquiries and processing transactions. The Routing Coordinator provides a professional and positive company experience to all customers.

Job Duties

  • Book delivery and installation appointments with customers through phone and email
  • Review delivery and installations booked for accuracy of information and site readiness while also identifying any special needs required
  • Ensure all orders are paid prior to any scheduling
  • Update invoice documents and notepad in the internal computer system to record inquiries and actions taken by the installation department
  • Respond to all inquiries from other departments with respect to file reviews and asap requests in an efficient and respectful manner
  • Act as a point of contact for the department
  • Investigate and troubleshoot customer service issues and damage claims as necessary
  • Provide quotes for installations and assist with any administrative work
  • Manage tasks, resources and priorities, to best meet the needs of our external and internal clients
  • Complete quality checks for upcoming appointments to ensure site readiness and sale accuracy
  • Work with the sales associates to ensure the customer’s needs are taken care of
  • Monitor and address any issues within the installation inbox
  • Assist customers and technicians with questions or concerns regarding their invoice.
  • Use provided tools to monitor driver and technician locations and progress to forecast remaining durations and anticipate any potential issues for upcoming appointments
  • Update the system with accurate notes regarding transactions
  • Prioritize multiple competing requests while maintaining a high level of service
  • Utilize technology to route delivery and installation technicians in an efficient and cost effective manner
  • Coordinate and manage the most efficient loads to remain cost effective as a company
  • Identify problems or conflicts in the current and upcoming schedules for the purpose of mitigating the impact of these risks.
  • Other related duties as requested by the Manager

Requirements

  • Secondary School Diploma or equivalent
  • 2-5 years' experience in Customer Service preferred.
  • Strong customer service and troubleshooting skills
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure dealing with escalated calls in a busy work role
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Proven data entry and typing skills
#J-18808-Ljbffr
  • Routing Coordinator

    2 weeks ago


    Brampton, Canada Tasco Appliances Full time

    **Job Title**:Routing Coordinator (Permanent, Full Time) **Compensation**:Competitive package with bonus program **Location**: 1-7975 Heritage Road (2 days in office a week) **Benefits**:Health and dental benefits, employee assistance program Founded in 1954, Tasco Appliances has become a pretigious leader in the world of luxury appliances, offering a...

  • Routing Coordinator

    2 days ago


    Brampton, Canada Tasco Appliances Full time

    Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the Recruitment process if you require accommodation for disability, please advise the Human Resources Department._ **Customer Service**: - Customer Service...

  • Route Planner Intern

    3 weeks ago


    Brampton, Canada Nestle Full time

    **Position Snapshot** Business areas: Nestlé Canada Inc. Job title: Route Planning Summer Student Location: Brampton, ON **Position Summary** We are looking for a Route Planning Summer Student managed from our Brampton Location to join our Route Planning team from May to August 2023. This role will be responsible to coordinate the Ice Cream flow of...

  • Route Supervisor

    6 days ago


    Brampton, Canada Wasteco Full time

    Wasteco is a leading high impact Canadian owned company with strong entrepreneurial roots that is committed to providing solid waste management and recycling solutions for industrial, commercial and institutional (ICI) customers coast-to-coast in Canada. You have waste, we have solutions. We work with you to find the best solutions for your needs using the...


  • Brampton, ON, Canada Tasco Appliances Full time

    We’re always looking for dedicated and hardworking individuals to join our dynamic and growing team here at Tasco Appliances. Whether you’re hoping to build customer relationships and become part of our professional sales staff, or work behind-the-scenes at our corporate office, we encourage you to send a copy of your resume here or apply directly at ...

  • Route Manager

    2 weeks ago


    Brampton, Canada WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** The **Route Manager** is responsible for Onboarding, Developing, Coaching, Mentoring, and...

  • Logistics Coordinator

    3 weeks ago


    Brampton, Canada Ontario Bulk Inc. Full time

    **Company Overview**: Ontario Bulk is a transportation company that specializes in the transport of Food and Beverage products, Aggregates, Construction, and Cosmetics. We are a growing company with a dynamic team of professionals who are committed to providing excellent service to our clients. **Job Summary**: We are seeking a highly organized and...

  • Logistics Coordinator

    2 months ago


    Brampton, Canada Convergent Placement Solutions Inc. Full time

    Responsibilities - Track the shipments to ensure compliance with the designated timelines; - Advise truck drivers of route and traffic problems such as construction areas, accidents, congestion, weather conditions; - Schedule and dispatch trucks and drivers for conveyance of materials, freight and shipping; - Keep records of mileage, fuel use, repairs and...


  • Brampton, Canada City of Brampton Full time

    **Job Description**: **JOB TITLE**:Transit Planning Coordinator **DEPARTMENT**:Transit **POSTING NUMBER**:105374 **NUMBER OF POSITIONS**:2 **JOB STATUS & DURATION**:Full Time Permanent **HOURS OF WORK**:35 hour workweek **LOCATION**:Hybrid Model - when working onsite, you will report to the location of Transit Clark Facility. **SALARY...

  • Logistics Coordinator

    2 weeks ago


    Brampton, Canada Quantum Lifecycle Partners LP Full time

    **Summary** Quantum Lifecycle Partners LP is the leading and largest vertically integrated IT Asset Disposition & Recycling processor in Canada. We are committed to enabling safe and secure reuse of electronics, responsible recycling of electronics to divert waste from landfills, and recovery of natural resources from obsolete electronics. We are looking...


  • Brampton, Canada Quantum Lifecycle Partners LP Full time

    **Summary** Quantum Lifecycle Partners LP is the leading and largest vertically integrated IT Asset Disposition & Recycling processor in Canada. We are committed to enabling safe and secure reuse of electronics, responsible recycling of electronics to divert waste from landfills, and recovery of natural resources from obsolete electronics. We are looking...


  • Brampton, Canada Shnier, Gesco LP Full time

    **GESCO** Group of Companies, one of North America’s leading floor and wall covering distribution companies, has an opportunity for a full-time permanent position of: **OPERATIONS COORDINATOR**: The Operations Coordinator is responsible for handling all warehousing and distribution functions within the facility, this will include accurate and seamless...

  • Homecare Coordinator

    2 months ago


    Brampton, Canada Dynacare Full time

    Responsible for coordinating home care clients. Ensure all necessary documentation is collected and orders are correctly processed for billing. Maintain detailed order logs in iCARE system. Assist in handling phone calls and inquiries from the outside staff. Ensure that standards for technical efficiency, quality control, Ministry of Health and other...

  • Dispatch Coordinator

    2 months ago


    Brampton, Canada Trans4 Group Ltd Full time

    **About the Duties and Responsibilities**: - Act as a communication liaison and answer incoming phone calls from drivers on the road - Arrange for emergency pickup and delivery of orders - Collaborate with management to modify daily routes to accommodate the needs of customers - Cultivate strong relationships with drivers and customers to reduce the stress...


  • Kitchener, ON, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...


  • Kitchener, ON, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...


  • Kitchener, ON, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...


  • Kitchener, ON, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...


  • Kitchener, ON, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...

  • Inventory Coordinator

    1 month ago


    Brampton, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the Water Solution Choice for both residential and commercial locations. **We want you to join our team at our BRAMPTON location!** The Inventory Coordinator is responsible for shipping, receiving,...