Site Complaint Coordinator

3 weeks ago

Brampton ON, Canada Tasco Appliances Full time

We’re always looking for dedicated and hardworking individuals to join our dynamic and growing team here at Tasco Appliances. Whether you’re hoping to build customer relationships and become part of our professional sales staff, or work behind-the-scenes at our corporate office, we encourage you to send a copy of your resume here or apply directly at careers@tgappliance.ca . We look forward to hearing from you.
Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the Recruitment process if you require accommodation for disability, please advise the Human Resources Department.
Customer Service
Customer Service Representative

Installation
Appliance Installer Helper (GTA & London)

Appliance Installer Helper Durham Region (Permanent, full time)

Installations Administrator

Routing Coordinator (Head Office)

Delivery
Delivery Driver GTA

Routing Coordinator (Head Office)

Reports To: Installations Admin Team Lead Summary
The Routing Coordinator is responsible for servicing customers via the telephone. They are accountable for setting up Installation appointments, handling customer complaints, inquiries and processing transactions. The Routing Coordinator provides a professional and positive company experience to all customers.
Job Duties
~ Book delivery and installation appointments with customers through phone and email

~ Review delivery and installations booked for accuracy of information and site readiness while also identifying any special needs required

~ Ensure all orders are paid prior to any scheduling

~ Update invoice documents and notepad in the internal computer system to record inquiries and actions taken by the installation department

~ Respond to all inquiries from other departments with respect to file reviews and asap requests in an efficient and respectful manner

~ Act as a point of contact for the department

~ Investigate and troubleshoot customer service issues and damage claims as necessary

~ Provide quotes for installations and assist with any administrative work

~ Manage tasks, resources and priorities, to best meet the needs of our external and internal clients

~ Complete quality checks for upcoming appointments to ensure site readiness and sale accuracy

~ Work with the sales associates to ensure the customer’s needs are taken care of

~ Monitor and address any issues within the installation inbox

~ Assist customers and technicians with questions or concerns regarding their invoice.

~ Use provided tools to monitor driver and technician locations and progress to forecast remaining durations and anticipate any potential issues for upcoming appointments

~ Update the system with accurate notes regarding transactions

~ Prioritize multiple competing requests while maintaining a high level of service

~ Utilize technology to route delivery and installation technicians in an efficient and cost effective manner

~ Coordinate and manage the most efficient loads to remain cost effective as a company

~ Identify problems or conflicts in the current and upcoming schedules for the purpose of mitigating the impact of these risks.

~ Other related duties as requested by the Manager

Requirements
~ Secondary School Diploma or equivalent

~2-5 years' experience in Customer Service preferred.

~ Strong customer service and troubleshooting skills

~ Able to effectively communicate both verbally and in writing

~ Able to work well under pressure dealing with escalated calls in a busy work role

~ Strong attention to detail

~ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

~ Computer literate, including effective working skills of MS Word, Excel and e-mail

~ Proven data entry and typing skills

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