Account Manager

3 weeks ago

Toronto ON, Canada CDW - Canada Full time

The CDW Canada Account Manager - PSCC is responsible for making outbound sales calls regarding partner campaigns. Sample tasks for this job include but are not limited to prospecting for new customers, cold-calling new and existing customers; managing and updating opportunity pipeline; interacting with customers by phone and email to provide product information; taking orders; providing order status updates; responding positively to difficult or upset customers; navigating within multiple departments and applications to find and view customer account details; and communicating effectively while taking care of the customer’s needs. The Account Manager-PSCC’s primary duty and responsibility is to give customers a “one stop shop” for all their technology needs, while providing an unmatched customer experience to all CDW’s new and existing customers.

Key Areas of Responsibility

· Support outbound calling campaigns for partner initiatives.

· Cold-calling new and existing customers to uncover opportunities with designated partners.

· Pitching CDW’s and our partner’s value proposition to customers.

· Working collaboratively with our sales organization to sell partner solutions.

· Promptly identify, research, and resolve inquiry requests using tools and product knowledge provided by CDW.

· Administer and foster a positive and professional working relationship with internal departments including Customer Solutions, and other sales segments.

· Meet or exceed assigned sales quotas and ensure other performance goals are met.

· Continuously develop and enhance sales skills, system skills, technical skills, and customer service skills through on-going training.

· Sell additional services by recognizing opportunities to up-sell accounts.

· Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity.

Required Skills

  • Possesses excellent verbal communication skills – vocabulary and articulation.

· Basic computer skills – experience with Microsoft preferred.

  • Demonstrable organizational and time management skills – ability to multi-task in an ever-changing environment
  • Ability to achieve success individually and as part of a team in a highly structured and regulated work environment.
  • Persistence combined with a positive attitude and approach to work and others – self-motivating work style.
  • Ability to solve problems and resolve conflict directly in multiple communication channels.
  • Mature, positive, and collaborative interpersonal skills

Qualifications

  • High School diploma or equivalent
  • 1-year CDW sales experience
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