Office Assistant

1 month ago


Vancouver BC, Canada Trail Appliances Ltd Full time

Customer Experience – Retail Administration /
As a Showroom Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.
The Showroom Administrator will support customers with inquiries either over the phone or in person. As the Store Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments; you will be managing cancellations and returns and in store transfers. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.
Hours of work: 40 hours per week, may include weekends and Friday evenings.
What you will be doing:
Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile ). 
Field any incoming calls and inquiries. 
Assist in administrative duties to run store administration. 
Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support. 
Take initiative to find creative approaches that make each customer’s experience feel personal. 
Build relationships and a great rapport with customers. 
Teamwork – You are a team player who can also thrive independently. 
We hope you are passionate about…
Customer Service – You are a people person who uses your skills to create great rapport with customers
Teamwork – You are a team player who can also thrive independently
Joining a fun, fast-paced environment
The experience we need…
Experience working in an administrative/customer service role
Fast and accurate data entry skills with the ability to multi-task
Experience managing customer conflict and escalation
Proficiency in Microsoft Office
Must be able to work occasional weekends
You exude energy, enthusiasm, and positivity
You are willing to work additional time when necessary to complete tasks and meet deadlines
Showroom environment 
Paid time off 
Employee Recognition Program 
Extended health care and dental coverage 
#J-18808-Ljbffr



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