Customer Service Assistant
3 weeks ago
Why hasn't the banking experience caught up with the rapid pace of technology?
We provide businesses with a comprehensive suite of cross-border banking services, offering everything from credit cards to deposit accounts, currency conversions, and revenue financing.
With a team of seasoned global startup veterans with successful exits, Keep is committed to leading the charge as Canada's next-generation fintech institution. Join our dedicated team at Keep as a Customer Support Specialist, where your exceptional communication skills and problem-solving abilities will be crucial in ensuring our customers receive the highest level of support and satisfaction. You'll play a key role in resolving inquiries and issues promptly and effectively, contributing to the overall success of our customer service initiatives.
Respond to customer inquiries via various communication channels, including email, chat, and phone, providing timely and helpful assistance to address their needs.
Offer comprehensive product support and training to customers, guiding them through the features and functionalities of our innovative fintech solutions.
Identify and escalate technical issues to the appropriate teams, working diligently to ensure prompt resolution and customer satisfaction.
Actively contribute to the continuous improvement of customer support processes and procedures, advocating for enhancements that streamline customer interactions and elevate the overall support experience.
You have 1-2 years of experience in customer support, ideally within the fintech or startup industry, demonstrating your understanding of the unique needs and demands of this dynamic sector.
Your exceptional communication skills, both written and verbal, enable you to effectively engage with customers and provide comprehensive support.
Your familiarity with CRM systems and various support tools allows you to navigate customer interactions seamlessly and ensure a streamlined support process.
Detail-oriented and dedicated to delivering high-quality work, you consistently strive to exceed customer expectations and provide unparalleled support.
Your passion for fintech and the financial industry drives your commitment to delivering exceptional customer service and contributing to the success of our innovative financial solutions.
Drive data strategies and initiatives, contributing significantly to our growth trajectory.
Join a dynamic team of passionate professionals making a lasting impact in the fintech landscape.
Work with a dedicated crew that values innovation, collaboration, and continual growth.
Influence how businesses perceive and utilize cross-border banking solutions in Canada.
We're obsessed with investing in data-driven solutions and cutting-edge technologies.
Be a part of a team that's rewriting the playbook for the Canadian fintech industry.
Data is the fuel for our growth engine, and you'll be in the driver's seat shaping our data strategies.
Embrace a fully inclusive and remote-friendly company culture that values diversity and work-life balance.
Help us bring modern banking solutions to businesses, reshaping the banking experience for our customers.
Get on a call with Thomas , our startup master and Operations Lead
Dive into an Exercise and Presentation, where you'll showcase your skills through a comprehensive project.
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