Supervisor, Training, Technical Operations

3 weeks ago

Toronto ON, Canada Porter Airlines Inc. Full time

Job Summary

Reporting to the Manager, Training and Systems Support, this position supports Porter’s Approved Maintenance Organization by overseeing the performance of functions related to the Technical Operations Training Program and Approved Training Organization.


Duties & Responsibilities

  • Supervise and Mentor a Team of Trainers, Instructors and Co-Ordinators to ensure the effective application of AMO and ATO training programs.
  • Provide instructional and assessment techniques and guidance through lessons and review of courses and instruction.
  • Oversee the development of user-friendly course syllabus and detailed Instructor notes to ensure presentation continuity between all Instructors.
  • Oversee the delivery of theoretical and practical type endorsement training, deliver courses to support training schedules when required.
  • Develop, coordinate, instruct and assess initial, recurrent, upgrade and additional training programs to Technical Operations team members.
  • Assist with the development and maintenance of the Technical Operations Training Control Manual (TCM).
  • Assist with the maintenance of training records for all Technical Operations team members and the administration of the Learning Management System (LMS) courses and material.
  • Develop online aircraft technical training to ensure compliance with requirements set out in the Canadian Aviation Regulations (CARs).
  • Ongoing training development in areas such as AME/ACA/Lead/MOC upgrades, aircraft maintenance documentation training, aircraft system maintenance and troubleshooting, line maintenance operations, etc.
  • Gather input from stakeholders on the effectiveness of training programs, allowing for data driven improvement and evidenced based decision making.
  • Promote current policies and procedures defined in the Maintenance Policy and Maintenance Control Manuals and incorporated Detailed Procedures Documents.
  • Liaise with the Manager, Maintenance Quality Assurance to ensure corrective actions generated from audit findings are incorporated into training content as required.
  • Revise existing Training Department procedures and generate new processes to enhance safety, knowledge and efficiencies.
  • Chair regular Training Departmental meetings.
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.


Qualifications

  • A college diploma in aircraft maintenance from a Transport Canada approved educational facility
  • Holder of an Aircraft Maintenance Engineer (AME) licence
  • DHC-8-Q400 endorsement preferred
  • Embraer experience an asset, E190 family
  • A minimum of five years’ experience working within an Approved Maintenance Organization; experience working within a leadership capacity an asset (e.g. Maintenance Operations Coordinator, Lead Aircraft Certification Authority, etc.)
  • Experience in learning and adult learning facilitation is an asset
  • Experience Leading a Team to meet departmental goals.
  • Highly knowledgeable of the DHC-8-Q400 as well as Approved Maintenance Organization and Air Operator processes, and possess the ability to present their subject in an effective manner
  • Excellent working knowledge of the Canadian Aviation Regulations with particular regard to CAR
    573.06 and 706.12 including all associated standards
  • Proficient computer skills with the ability to generate published documents
  • Ability to work independently and as part of a cohesive unit
  • Ability to manage time effectively in a fast-paced work environment
  • Proven leadership skills with the ability to foster learning
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with technology to improve user experience: design, user-interface, and help refine content and create visuals and diagrams for technical support content
  • Proven ability to quickly learn and understand complex topics
  • Ability to secure and maintain restricted airport security clearance
  • Must maintain a valid passport and be able to travel when required

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Hybrid


Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit or follow @porterairlines on Instagram, Facebook and Twitter.

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