Trainer, Technical Operations

3 weeks ago

Toronto ON, Canada Porter Airlines Inc. Full time

Job Summary

Reporting to the Supervisor, Training, this position supports Porter’s Approved Maintenance Organization by performing functions related to the Technical Operations Training Program and Approved Training Organization.


Duties & Responsibilities

  • Research and develop technical ATA course modules for the Embraer ERJ 190-400, E195-E2 in
    support of Porter’s Approved Training Organization
  • Write user-friendly course syllabus and detailed Instructor notes to ensure presentation continuity
    between all Instructors
  • Create written exams for type endorsement training based on the requirements contained with
    the Canadian Aviation Regulations, Standard 566
  • Deliver theoretical and practical type endorsement training for the Embraer ERJ 190-400, E195-
    E2
  • Future development of technical ATA course modules for the DeHavilland DHC-8-400 type
    endorsement
  • Develop aircraft technical familiarization courses for internal delivery and delivery to third party
    MROs
  • Develop, coordinate, instruct and assess initial, recurrent, upgrade and additional training programs to Technical Operations personnel. With focus on the line maintenance team, including base engineers, ACAs, AMEs and apprentices in YTZ, YYZ and at out stations
  • Assist with the development and maintenance of the Technical Operations Training Control Manual (TCM)
  • Assist with the maintenance of training records for line maintenance personnel and the administration of the Learning Management System (LMS) courses and material
  • Develop online aircraft technical training to ensure compliance with requirements set out in the Canadian Aviation Regulations (CARs)
  • Ongoing training development in areas such as AME/ACA/Lead/MOC upgrades, Aircraft Maintenance Documentation training, aircraft system maintenance and troubleshooting, line maintenance operations, etc.
  • Provide letters of recommendation to the Manager, Line Maintenance
  • Promote current policies and procedures defined in the Maintenance Policy and Maintenance Control Manuals and incorporated Detailed Procedures Documents
  • Revise existing procedures and generate new processes to enhance safety, knowledge and efficiencies
  • Participate in regular departmental meetings
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Behavioural Competencies

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.


Qualifications

  • A college diploma in aircraft maintenance from a Transport Canada approved educational facility
  • Holder of an Aircraft Maintenance Engineer (AME) licence
  • DHC-8-Q400 endorsement preferred
  • Embraer experience an asset, E190 family
  • A minimum of five years’ experience working within an Approved Maintenance Organization; experience working within a leadership capacity an asset (e.g. Maintenance Operations Coordinator, Lead Aircraft Certification Authority, etc.)
  • Experience in learning and adult learning facilitation is an asset
  • Highly knowledgeable of the DHC-8-Q400 as well as Approved Maintenance Organization and Air Operator processes, and possess the ability to present their subject in an effective manner
  • Excellent working knowledge of the Canadian Aviation Regulations with particular regard to CAR
    573.06 and 706.12 including all associated standards
  • Proficient computer skills with the ability to generate published documents
  • Ability to work independently and as part of a cohesive unit
  • Ability to manage time effectively in a fast-paced work environment
  • Proven leadership skills with the ability to foster learning
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with technology to improve user experience: design, user-interface, and help refine content and create visuals and diagrams for technical support content
  • Proven ability to quickly learn and understand complex topics
  • Ability to secure and maintain restricted airport security clearance
  • Must maintain a valid passport and be able to travel when required

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Onsite


Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit or follow @porterairlines on Instagram, Facebook and Twitter.

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