Dealer Performance Consultant

2 weeks ago

Montréal, Canada Cox Automotive Full time

It's an exciting time to work at COX Automotive. Everyday consumers and automotive dealers connect with each other using our software. Whether it's scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our Service CRM product has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact. Cox Automotive is leading that transformation with Xtime.

The
**Dealer**
**Performance Consultant **(DPC) position is responsible for providing client facing program management, as well as in-dealership consulting activities regarding specific enterprise accounts or regionally based customers.

**Position Description & Responsibilities:
- Provide customer relationship management as primary point of contact during all implementation phases of Xtime's product(s)
- Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
- Assist in the training of various functionality afforded to enterprise customers through Xtime's product(s) as requested
- Provide L2/L3 technical support to enterprise customers as requested
- Provide accurate customer status reports identifying tasks completed and action items
- Act as an enterprise customer and dealership advocate within Xtime
- Ability to build strong relationships with OEM Region and Field Personnel
- Comfort presenting to small to medium sized groups
- Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight
- Ability to manage and track travel requirements in compliance with enterprise customer guidelines

**Qualifications
- BS/ BA in related discipline or an equivalent combination of education and work-related experience
- 3+ years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities
- Demonstrated success in behavioral and process change within teams of automotive technicians strongly preferred
- Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership
- 1+ year working directly with dealerships; preferably in an advisory or account management capacity
- Working knowledge of one or more DMS systems (desirable)
- Preferred bilingual (English, French)

**Technical/Management Skills
- Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes
- Account and/or Client Management experience with proven track record of operational objectives consistently attained
- Ability and eagerness to learn complex technology and basic understanding of web-based systems

**Other

**Required Skills**:
- Critical thinking and problem-solving skills
- Ability to discuss technical issues clearly and effectively with non-technical customer personnel
- Sensitivity and patience when working with customers
- Organization and attention to detail
- Excellent verbal and written communication skills
- Flexibility/adaptability to work in a very dynamic environment
- Ability to work nearly autonomously
- Desire to work in a highly collaborative atmosphere
- Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight.

**About Cox Automotive**

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today

**About Cox**

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Co

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