Field Service Representative

7 days ago

Canada OSI Maritime Systems Full time €60,000 - €70,000

OSI Maritime Systems are a leading provider of integrated navigation and tactical solutions for naval and maritime security operations. We specialize in designing and delivering advanced electronic navigation systems, including Warship Electronic Chart Display and Information System (WECDIS) and Integrated Bridge Systems (IBS). OSI's technology is used by navies and coast guards worldwide to enhance situational awareness, operational efficiency, and mission effectiveness. The Service Technician provides technical support for the integration and problem diagnosis of OSI’s navigational system products both, in-house and at customer sites. The incumbent assembles, performs quality testing and diagnostics, installs, services and repairs OSI products and navigational systems for the Company’s clients at worldwide locations.

This is a hybrid role with 4 days/week in office. In addition, you will be required to travel up to (About 1-2 times/month) to support our clients globally.

Installs/commissions Navigation Systems products at customer sites inside and outside North America.
Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
Assists the Training Manager in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
Provides customer helpdesk email and telephone support.
Provides technical guidance and advice to internal staff in resolving technical problems.
Assists the Production Department with testing of component parts and sub-systems.
Ensures required records are maintained and properly completed in accordance with the Service procedures.
As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in the Company database.
Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager.

Experience: Minimum of 3 years of Service Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.
Minimum of 5 years of practical work experience in a technical customer service environment, preferably in marine electronics
Experience in troubleshooting both hardware and software
Knowledge of software protocol and communication protocols such as TCP/IP, RS- 232 and RS-422
experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset. Experience with navigation products is an asset.
Extensive knowledge of Electronic and Windows operating systems
working knowledge of system networks and software scripting
A working understanding of communication and data transfer standards is essential.
Previous experience and willingness to train other internal and customer technicians an asset.

We have a Professional Development program in place that supports our employees in their career development by providing funds, time, and opportunities to become better at what they do.

OSI fosters an inclusive and diverse culture. We celebrate our diversity and strive to be more inclusive because it makes us a better company.

Dental care
Group Retirement Savings Plan
Flexible working hours

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