Payment Services Representative

3 days ago

Canada INTEGRATED FINANCIAL TECHNOLOGIES Full time

Integrated Financial Technologies, as part of the Travelers Financial Group of Companies, offers unmatched custom Servicing Solutions for lenders including primary loan & lease servicing, customer service, collections, default management, as well as divisions in Consulting and Lead Management solutions.

We provide exceptional service in servicing the needs of each customer. Delivering exceptional service is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer's expectations. We do this, all the while making sure that we meet the highest standards of corporate ethics.

IFT is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

**Job responsibilities**

The Payment Service Representative is responsible for the collection of delinquent accounts. They will also be responsible for coordinating the seizure of assets as the case may warrant, handling incoming and outgoing telephone inquiries from customers with an outstanding level of service. They are responsible for responding, handling and/or escalating required cases in a well prioritized manner. The representative will update and maintain data to ensure the accuracy of current contracts. This position can include extensive administrative paperwork related to customer contracts and conducts timely, effective maintenance of this information.
- Review accounts on a regular basis (daily and or weekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
- Conduct prompt, courteous and persuasive telephone collection calls and following up on past due accounts.
- Negotiate mutually acceptable remedy to the customer’s delinquent account
- Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
- Escalate problematic accounts to Manager
- Verify and update customer information and keeping customer records updated in the collection system
- Accurately documenting all telephone calls as appropriate in the collection system
- Skip tracing files when unable to reach or contact our customers using available information
- Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
- Prepare and recommend payment amendments and coordinating the relative reporting
- Issue appropriate notices and coordinating the preparation of documents required for seizure
- Coordinate the seizure of assets
- Assist with the preparation of payables associated with seizure activity

**Qualifications, knowledge and experience**
- A strong sense of integrity, professionalism and a results-oriented attitude to deliver exceptional service and contribute to overall organizational success
- Effective communication, organization and interpersonal skills
- You thrive in an environment that involves multitasking and changing priorities
- Ability to work effectively both in a team and independently with mínimal supervision
- Intermediate skills with Microsoft Office products
- 2+ years of previous payment services experience is required
- Experience working in a call centre environment is required
- Experience in the finance and leasing industry is an asset
- Fluent in English and French

**What we offer**
- Leaders who support your development
- Opportunity to take on progressively greater accountabilities
- Cross training opportunities within other departments
- Ability to make a difference and lasting impact
- Option to work in office (Burnaby, BC), hybrid, or remote (for most roles)
- Committed to supporting team members’ health and wellness
- Comprehensive medical and dental benefits

  • Bilingual Payment Services Representative

    3 weeks ago

    Canada INTEGRATED FINANCIAL TECHNOLOGIES Full time

    **Your Talent, Your Terms | Results, Recognition and Rewards** Integrated Financial Technologies, as part of the Travelers Financial Group of Companies, offers unmatched custom Servicing Solutions for lenders including primary loan & lease servicing, customer service, collections, default management, as well as divisions in Consulting and Lead Management...

  • Bilingual Payment Services Representative

    1 week ago

    Canada INTEGRATED FINANCIAL TECHNOLOGIES Full time

    **REMOTE JOB OPPORTUNITY - COLLECTIONS** **FLUENCY IN FRENCH IS REQUIRED** **Your Talent, Your Terms | Results, Recognition and Rewards** Integrated Financial Technologies, as part of the Travelers Financial Group of Companies, offers unmatched custom Servicing Solutions for lenders including primary loan & lease servicing, customer service, collections,...

  • Bilingual Payment Services Representative

    2 weeks ago

    Canada INTEGRATED FINANCIAL TECHNOLOGIES Full time

    Your Talent, Your Terms | Results, Recognition and RewardsIntegrated Financial Technologies, as part of the Travelers Financial Group of Companies, offers unmatched custom Servicing Solutions for lenders including primary loan & lease servicing, customer service, collections, default management, as well as divisions in Consulting and Lead Management...

  • Customer Financial Services Representative

    2 weeks ago

    Canada Momentum Financial Services Group Full time

    Financial Service Representative W Broadway Full-time Salary Minimum - Salaire Minimum: $17.If so, Momentum Financial Services Group wants you to join our team. As a Financial Service Representative you'll make a positive impact on the people living in your community by promoting our financial products and services to meet their short- and long-term...

  • In-House General Counsel, Payments

    2 weeks ago

    , , Canada GF Full time

    NetCents Technology is a leading player in the cryptocurrency payment space. We are currently looking for in-house legal counsel to join our team in Canada. Qualified candidates must be detail-oriented, flexible, have strong multi-tasking, organizational and problem-solving skills, work well in a team atmosphere and thrive in a fast-paced, dynamic...

  • In-House General Counsel, Payments

    3 days ago

    Canada GF Full time

    NetCents Technology is a leading player in the cryptocurrency payment space. We are currently looking for in-house legal counsel to join our team in Canada. Qualified candidates must be detail-oriented, flexible, have strong multi-tasking, organizational and problem-solving skills, work well in a team atmosphere and thrive in a fast-paced, dynamic...

  • Head of Payments

    3 weeks ago

    , , Canada Multiplier Technologies Pte. Ltd. Full time

    At Multiplier we are revolutionising the workforce through our innovative distributed employment platform. We empower companies to access top-tier talent globally by simplifying the complexities of compliance, payroll, and benefits administration. Our mission is to enable seamless remote hiring, fostering a borderless approach to talent acquisition.The Role:...

  • Customer Service Representative

    2 weeks ago

    Canada CREDIT SUISSE GROUP AG Full time

    Position Information The position information for this posting is listed below. Click on the "Apply for this Position" link below to apply for this posting. Customer Service Representative This role is responsible for providing professional, efficient and reliable service to our customers and the internal and external sales team. Position: Customer Service...

  • Vice President, Payments and Financial Services

    2 weeks ago

    Canada Clio - Cloud-Based Legal Technology Full time $203,000 - $377,000

    Vice President, Payments and Financial Services page is loaded Vice President, Payments and Financial Services Apply locations Remote - Canada Toronto Calgary Vancouver Remote - USA time type Full time posted on Posted 30+ Days Ago job requisition id BF-REQ-2425 Clio is more than just a tech company–we are a global leader that is transforming the legal...

  • In-House General Counsel, Payments

    3 days ago

    Canada Netcents Systems Full time

    NetCents Technology is a leading player in the cryptocurrency payment space. We are currently looking for in-house legal counsel to join our team in Europe. Qualified candidates must be detail-oriented, flexible, have strong multi-tasking, organizational and problem-solving skills, work well in a team atmosphere and thrive in a fast-paced, dynamic...

  • In-House General Counsel, Payments

    3 weeks ago

    , , Canada Netcents Systems Full time

    NetCents Technology is a leading player in the cryptocurrency payment space. We are currently looking for in-house legal counsel to join our team in Europe. Qualified candidates must be detail-oriented, flexible, have strong multi-tasking, organizational and problem-solving skills, work well in a team atmosphere and thrive in a fast-paced, dynamic...

  • Customer Service Representative

    2 weeks ago

    Canada ProResp, Inc.] Full time

    Job Description:Job Description Client Service Representative (Medical Administration)Location: Kanata ProResp (Kanata, Ontario)Full-time Permanent Role (37.5hrs/week: Monday - Friday 9:00am - 5:00pm)Salaried position: Starting around $23-24/hr Client Service Representatives (CSR) at ProResp play an essential administrative role ensuring the success of...

  • Claim Service Representative

    3 weeks ago

    Canada Allstate Canada Full time

    Who is Allstate:Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive,...

  • Claim Service Representative

    3 weeks ago

    Canada Allstate Canada Full time

    Who is Allstate:Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive,...

  • Representative, Customer Support

    3 weeks ago

    Canada Evo Payments Full time

    Representative, Customer Support EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices across the Americas, Europe, and China. As a...

  • Bilingual Customer Service Representative

    2 weeks ago

    Canada INTEGRATED FINANCIAL TECHNOLOGIES Full time

    **Your Talent, Your Terms | Results, Recognition and Rewards** Integrated Financial Technologies, as part of the Travelers Financial Group of Companies, offers unmatched custom Servicing Solutions for lenders including primary loan & lease servicing, customer service, collections, default management, as well as divisions in Consulting and Lead Management...

  • Casual Recreation Services Representative

    2 weeks ago

    Canada Town of Slave Lake Full time $18 - $23

    Employment Opportunities There are three ways to apply: By Email: Send E-mail (Please submit via pdf only) In Person: Please send your resume and cover letter to: Human Resources Town of Slave Lake 10 Main Street SW. Box 1030 Slave Lake, AB T0G 2A0 By Fax: We thank all applicants for their interest. However, only candidates invited for interviews...

  • Guest Services Representative

    2 weeks ago

    Canada Killam Apartment REIT Full time

    **Guest Services Representative - Camper's City, Moncton, NB****May to end of October****Full and Part-time Roles Available**Killam Apartment REIT (TSX:KMP.UN), is a growth-oriented real estate investment trust which owns, manages and develops multi-family residential properties in Atlantic Canada, Ontario, Alberta and British Columbia. Killam is focused on...

  • Can-customer Service Representative

    4 weeks ago

    Canada Stericycle Full time

    About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...

  • Senior Customer Service Representative

    2 weeks ago

    Canada Anixter International Full time

    As a Senior Customer Service Representative, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer. You will analyze a customer's...