Full Time Director
1 month ago
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. Own overall relationship with assigned clients, which includes managing on-boarding, implementation, ensuring retention, and high levels of customer satisfaction.
Develops and enhances strategic business partnerships by fully engaging and building trust with the clients' key decision makers to drive client retention.
Maintain existing customer success metrics and data as directed.
Establish a trusted and strategic advisor relationship to help drive continued value of our services.
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
Improve efficiency of accounts and optimize existing processes.
Proven track record with a strong focus on business development including cold calling, setting appointments, building relationship, presenting, and meeting with potential customers, through to 'closing the deal'.
5+ years of sales and account management experience.
Strong knowledge and understanding of the sales planning process.
Ability to interface with all required levels at a customer (entry level to senior executive)
College or university degree in a marketing or business-related field is an asset.
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Full Time Director Full Time Director
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