Assistant Customer Service Manager

3 weeks ago


Edmonton AB, Canada Durabuilt Windows & Doors Full time

Our values are at the core of everything we do

  • Innovative . Think ahead to stay ahead.
  • Driver . Stay hungry and act with urgency.
  • Ownership . No excuses. 100% accountability.
  • Caring . For employees, partners and community.
  • Individual . We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies –  it’s also our people .

Exceptional talent, Passionate Service Manager with the following accountabilities:

  • This role has 100% accountability to own exceptional customer experience.
  • Work with the team and set SOPs to elevate the way we deliver on customer experience.
  • Responsible for managing the department, reducing operating costs and making it profitable.
  • Coach, mentor and run day to day operations with a team of technicians, apprentices, CSRs.
  • Run all aspects of business for productivity including quoting, ordering, scheduling, and invoicing.
  • Manage internal and external deadlines and provide feedback to quality department.
  • Liaise with Customer, Sales and internal teams as required on service issues and opportunities.
  • Lend support in all technical aspects including diagnostics and parts support as required.
  • Ensure that the team has right capabilities to exceed department’s KPIs
  • Resource planning is a key function for this role.
  • Managing expenses, Service sales, health and safety are crucial to this role.
  • Complying with all safety requirements such as toolbox and safety meetings and hazard analyses.
  • Responsible for cost coding, time and materials.
  • Monitor and deliver all aspects of HR interlocks for the team.

REQUIREMENTS & QUALIFICATIONS:

  • Coaching and mentoring skills to upskill staff to deliver the mandate for customer experience
  • Experience in windows and doors or related industry
  • Understanding business dynamics, foresee business risks and opportunities
  • Adaptable and flexible with managing multiple priorities and timelines

Send Us Your Resume

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith. Thank you to all those apply and those who are short-listed will be contacted.

About Company

Durabuilt Windows & Doors’ story started over 30 years ago with a family of entrepreneurs and their dedicated team. Together they turned a small window and door shop into one of the largest privately held manufacturing companies in Western Canada. Hard work, dedication and above all else a customer-focused attitude, has shaped Durabuilt into the company it is today. Durabuilt celebrates hard work, innovation and business growth, all while maintaining a spot on Canada’s Best Managed Companies list since 2012. It’s not just Durabuilt’s innovative mindset and design that places us on this list, it is also our people

#J-18808-Ljbffr

  • Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers, as well as a supporting, caring and positive environment for our employees. **Working as a Customer Service Agent, you will**: - require Collections experience - Provide exceptional customer service...


  • Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...


  • Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Representative - Edmonton, AB**_ **RESPONSIBILITIES**: Provide commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...


  • Edmonton, AB, Canada MTE Logistix Edmonton Inc. Full time

    MTE Logistix Group of Companies is looking for a *Customer Service Manager* to join our team. Reporting to the Client Manager, this position is accountable for coaching and developing the Customer Service Representative team and managing the team’s performance. As a team leader you ensure clear communication between team members and departments, develop...


  • Edmonton, AB, Canada MTE Logistix Edmonton Inc. Full time

    MTE Logistix Group of Companies is looking for a *Customer Service Manager* to join our team. Reporting to the Client Manager, this position is accountable for coaching and developing the Customer Service Representative team and managing the team’s performance. As a team leader you ensure clear communication between team members and departments, develop...

  • Customer Care Lead

    4 weeks ago


    Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Edmonton, AB**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...


  • Calgary, AB, Canada Durabuilt Windows & Doors Full time

    IT'S ALL ABOUT YOU We start with ourselves and model the behaviors we want to see. Our employees are at the heart of our success and the drivers of our company. Our innovation, excellence, collaboration, and growth are possible due to the energy and passion that our team brings every day. We are purposeful and intentional in our actions. We challenge...


  • Calgary, AB, Canada Durabuilt Windows & Doors Full time

    IT'S ALL ABOUT YOU We start with ourselves and model the behaviors we want to see. Our employees are at the heart of our success and the drivers of our company. Our innovation, excellence, collaboration, and growth are possible due to the energy and passion that our team brings every day. We are purposeful and intentional in our actions. We challenge...


  • Edmonton, AB, Canada MTE Logistix Edmonton Inc. Full time

    *MTE Logistix Group of Companies* is looking for a highly motivated *Customer Services Representative (CSR)* to join our team. Reporting to the Customer Service Manager, this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively...


  • Edmonton, AB, Canada MTE Logistix Edmonton Inc. Full time

    *MTE Logistix Group of Companies* is looking for a highly motivated *Customer Services Representative (CSR)* to join our team. Reporting to the Customer Service Manager, this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively...


  • Edmonton, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you! **Here...


  • Edmonton, Canada Capital industrial Sales & Service Full time

    **Duties will include but are not limited to**: - Preparing service estimates for customers - Dispatching Technicians to Customer sites - Relaying required parts & service information to customers. - Submitting Warranty Claims - Assisting with Invoicing - Call Customers when due for PM - Assisting with Timecard Entry - Filing - Assisting Technicians with...


  • Edmonton, AB, Canada Rokt Full time

    We are Aftersell by Rokt, a hyper-growth Shopify ecommerce leader. Aftersell by Rokt enables SMB companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce Network powers billions of transactions. Rokt’stars constantly...


  • Edmonton, Canada Kohltech Windows & Entrance Systems Full time

    **Job Title**: Customer Service Manager - Western Region **Reports to**:Director of Sales - Western Region **Location**:15311 128 Avenue NW #1, Edmonton, AB T5V 1A5 Kohltech Windows and Entrance Systems is one of the leading window and entrance system manufacturers in Canada. We believe our growth and success can be directly attributed to the emphasis we...


  • Edmonton, Canada Pyxis Customer Solutions Full time

    **Pyxis**: Pyxis Customer Solutions is a Canadian-based receivables management organization with our corporate office in Edmonton, Alberta. We acquire delinquent consumer relationships from a broad range of creditors. We take a people-first approach in the management and resolution of the outstanding debts we acquire, allowing Canadian consumers to achieve...

  • Service Manager

    1 month ago


    Edmonton, Canada Speedy Auto Service Full time

    Job Summary: We are seeking a highly skilled and motivated Service Manager to join our team at Speedy Auto Service/Novus Auto Glass. We have an 11 Bay, fully renovated facility, with brand new equipment, and amazing staff. The Service Manager will be responsible for overseeing the daily operations of the service department, ensuring excellent customer...

  • Customer Service

    1 week ago


    Calgary, AB, Canada Graybar Canada Limited Full time

    Graybar Canada is looking for peoplewith a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada – a division of Graybar Electric US – is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through...


  • Edmonton, AB, Canada Rentokil Initial plc Full time

    Customer Service Representative Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North...


  • Edmonton, Canada MTE Logistix Edmonton Inc. Full time

    MTE Logistix Group of Companies is looking for a *Customer Service Manager* to join our team. Reporting to the Client Manager, this position is accountable for coaching and developing the Customer Service Representative team and managing the team’s performance. As a team leader you ensure clear communication between team members and departments, develop...


  • Edmonton, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...