Bilingual Technical Call Center Agent
3 weeks ago
Bilingual Technical Call Center Agent 12 MONTH CONTRACT Salary: 21-22/hr Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. The technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. This individual will be responsible for receiving inbound calls from B2B clients. Core Responsibilities: Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments.Required Skills and Experience *- 2+ years general call center/CSR/sales experience- Strong communication skills in English and French, both written and verbal- Technical aptitude with databases/software/platforms- Proficient with Microsoft Suite- Excellent phone presence and overall energetic individual- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid, and complete information to customer by using the appropriate methods/toolsNice to Have Skills and Experience- Microsoft Dynamics experienceAgent technique bilingue du centre d'appelsCONTRAT DE 12 MOISSalaire : 21-22/hrInsight Global est à la recherche d'un agent de centre d'appels pour rejoindre l'équipe des centres de solutions clients d'une société informatique du Fortune 100. Les Customer Solution Centers sont constitués d'équipes qui fournissent un service à distance (hors site) ; l'accès au client, l'avant-vente, l'après-vente et la prestation de services. Les équipes techniques se concentrent sur la résolution de divers problèmes liés aux systèmes et applications d'entreprise pour les clients, le personnel d'ingénierie sur site et les fournisseurs de services agréés sur des systèmes standard, spécialisés ou complexes. Cette personne sera chargée de recevoir des appels entrants de clients B2B. Principales responsabilités : Appliquer une connaissance approfondie des compétences professionnelles, des politiques et des procédures de l'entreprise pour mener à bien une grande variété de missions/tâches. Compréhension approfondie des aspects généraux/techniques du travail. Travaille sur des missions de nature modérément complexe qui requièrent une résolution ordinaire des problèmes et un jugement indépendant. Travaille sous une supervision limitée et ne reçoit normalement pas d'instructions pour le travail de routine et des instructions générales sont données pour les nouvelles missions.Compétences et expérience requises *- 2+ ans d'expérience générale en centre d'appel/CSR/vente- Solides compétences en communication en anglais et en français, tant à l'écrit qu'à l'oral.- Aptitude technique avec les bases de données/logiciels/plateformes- Maîtrise de la suite Microsoft- Excellente présence au téléphone et personne énergique- Établir des relations durables et de confiance avec les comptes clients par le biais d'une communication ouverte et interactive.- Fournir des informations précises, valables et complètes aux clients en utilisant les méthodes/outils appropriés.Compétences et expérience souhaitées- Expérience de Microsoft DynamicsTraduit avec DeepL.com (version gratuite)
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, Canada Insight Global Full timeBilingual Technical Call Center Agent 12 MONTH CONTRACT Salary: 21-22/hr Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, ON, Canada Insight Global Full timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience- 2+ years general call center/CSR/sales experience- Strong...
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, ON, Canada Insight Global Full timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience- 2+ years general call center/CSR/sales experience- Strong...
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, ON, Canada Insight Global Full timeBilingual Technical Call Center Agent 12 MONTH CONTRACT Salary: 21-22/hr Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. The technical...
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, Canada Insight Global Part timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience- 2+ years general call center/CSR/sales experience- Strong...
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, Canada Insight Global Full timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience- 2+ years general call center/CSR/sales experience- Strong...
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, Canada Insight Global Full timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience- 2+ years general call center/CSR/sales experience- Strong...
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, Canada Insight Global Full timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience- 2+ years general call center/CSR/sales experience- Strong...
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, Canada Insight Global Full timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience - 2+ years general call center/CSR/sales experience - Strong...
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, Canada Insight Global Full timeBilingual Technical Call Center Agent 12 MONTH CONTRACT Salary: 21-22/hr Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. The technical...
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, Canada Insight Global Full timeBilingual Technical Call Center Agent 12 MONTH CONTRACT Salary: 21-22/hr Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. The...
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, Canada Insight Global Full timeBilingual Technical Call Center Agent 12 MONTH CONTRACT Salary: 21-22/hr Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. The technical...
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, Ontario, Ottawa region, Canada Insight Global Full timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience- 2+ years general call center/CSR/sales experience- Strong...
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Bilingual Technical Call Center Agent
3 weeks ago
Kanata, Canada Insight Global Full timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience
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Cisco Call Center Lead
3 weeks ago
Hamilton, ON, Canada InfiCare Solutions Full time*Cisco Call Center Engineer – Lead**Hamilton, Ontario L8K 1W2- Hybrid**Long Term**Job Purpose**(Why job exists)*(Provide a brief summary of the position purpose and objectives)The *Call Center Engineer’s* role is to ensure the stability, integrity, and efficient operation of the enterprise call center infrastructure that support core functions within the...
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Call Center Representative
3 weeks ago
Kanata, Canada Altis Recruitment Full timeThis exciting Call Center opportunity is for individuals with excellent customer service skills to join a growing team on a long-term contract! The clients are looking for individuals with a super star personality and great customer service skills. The role will start with on-site training in Kanat
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Bilingual Customer Service Agent
6 days ago
Markham, ON, Canada The Nationwide Group Full timeBilingual Customer Service Agent (Fluent in French or Spanish, and English)Summary:The Bilingual Customer service agent role will report directly to the Resolutions Team Manager. This role will be responsible for ensuring the accurate and timely completion of appraisal request by providing superior customer service to NAS lenders, brokers and appraisers...
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Bilingual Customer Service Agent
4 days ago
Markham, ON, Canada The Nationwide Group Full timeBilingual Customer Service Agent (Fluent in French or Spanish, and English) Summary: The Bilingual Customer service agent role will report directly to the Resolutions Team Manager. This role will be responsible for ensuring the accurate and timely completion of appraisal request by providing superior customer service to NAS lenders, brokers and appraisers...
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Call Center Representative
4 months ago
North York, ON, Canada Hearing Solutions Full timeRole: Appointment Coordinator Location: Hybrid/Remote (2 days a week in office) Why work at Hearing Solutions? At Hearing Solutions, we believe in hearing what matters in life. Hearing is one of the greatest gifts that helps keep us connected to our loved ones – and this passion for making a positive difference in someone’s life is what excites us. We...
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Call Center Representative
3 months ago
North York, ON, Canada Hearing Solutions Full timeRole: Appointment Coordinator Location: Hybrid/Remote (2 days a week in office) Why work at Hearing Solutions? At Hearing Solutions, we believe in hearing what matters in life. Hearing is one of the greatest gifts that helps keep us connected to our loved ones – and this passion for making a positive difference in someone’s life is what excites us. We...