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Kanata ON, Canada Insight Global Full time

Position: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience- 2+ years general call center/CSR/sales experience- Strong communication skills in English and French, both written and verbal- Technical aptitude with databases/software/platforms- Proficient with Microsoft Suite- Excellent phone presence and overall energetic individual- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid, and complete information to customer by using the appropriate methods/tools Nice to Have Skills & Experience- Microsoft Dynamics experience Job DescriptionInsight Global is looking for a Bilingual Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. The technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. This individual will be responsible for receiving inbound calls from B2B clients. Core Responsibilities: Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments.