Account Manager

4 weeks ago

Ontario, Canada Dept Holding B.V. Full time

Account Manager | Personalized Content Team | Temporary Contract
Account Manager | Personalized Content Team | Temporary Contract
We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. This role is part of our Personalized Creative team. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior’s, and shift market share for our clients including eBay, Ancestry, Walmart, and more
As an Account Manager, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.
This is a hybrid, full-time contract based in Toronto, Ontario.
Manage, draft and review client briefs
Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
Ensure client requirements are met whilst protecting PCCA/DEPT brand values
Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
Ensure success criteria are met and projects are delivered to time and to budget
Maintain a good knowledge of all PCCA/DEPT products and services and actively promote them to clients
Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
Work with the team to determine and test creatives across client owned channels
Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
Extremely organised, with the ability to manage multiple projects simultaneously
Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
Superb planning and organisation ability
Ability to manage and develop client and supplier relationships
Basic understanding of financials to effectively manage budgets
A flexible, hybrid working policy
Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT
Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.
Tons of Office perks in our Toronto office We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.
DIVERSITY, EQUITY, & INCLUSION
Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Be part of our digital future

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