Production Operations Lead

2 weeks ago

Vancouver BC, Canada ClaimsPro LP Full time

Operations Manager, Insurance Services - Remote (Vancouver, BC)
Company:
ClaimsPro LPOperations Manager, Insurance Services - Remote (Vancouver, BC) This role will directly support the management operational needs of the Director of Operations, Business Unit Leaders Nationally, Business Development, and the Insurer Management Services Team. This role will manage the Analyst Team which involves leading and managing staff, proactive customer contact with respect to quality and service issues, training and development of staff and overseeing efficiency of operations.
What you will do:
Oversee the operations of the Analyst team and manage workflow (staff rotation, scheduling, time off, etc.).
Assist in building back structure between BD, IMS and Analysts
Assist with onboarding of new client and assist with liaising communications with Branches and Account Managers.
Act as a subject matter expert and address inquiries from internal staff and external customers.
Responsible for handling escalated internal and external customer complaints to ensure resolution reached.
Manage and allocate resources for CAT i.e. influx of claims setup, bulk set up, etc.
Provide excellent customer service to internal and external clients.
Identifying areas of improvement.
Duties and Responsibilities:
Assist in CAT Coordination, CAT preparation and client requirements.
Ensure national / regional requests are resolved and communicated in a timely manner.
Work with Managers to facilitate resolution of issues/problems with adjusters and/or operations.
Assist through acquisition / integration activity.
Maintain relationship with Business Development and other Operation teams.
Work in conjunction with other departments to support client needs.
Act as a subject matter expert and address inquiries from internal staff and external customers.
Assist on any special projects and initiatives.
Review billing and fee structures (formulas and rates) in accordance with client billing expectations and corporate standards.
Regular production of monthly, quarterly and yearly client operational, financial and statistical reports.
Regular preparation of client specific data for client operational reports.
Assist internal stakeholders with client related procedural issues and protocol.
Collaborate with various departments in the implementation of projects involving change management, operations, and integration.
Act as a subject matter expert and address inquiries from internal staff and external customers.
Assist and back up as necessary.
Dissemination of client information and data is essential to customer satisfaction.
Involvement in special projects.
Ability to travel on short notice and for an extended period (1-2 weeks)
Qualifications and Details:
Competitive pay: $100K-$120K per year
Potential for bonus
Business Administration Degree or equivalent
CIP is an asset
Minimum of 5 years in operations and/or management experience
Comfortable with and experienced in handling multiple projects and constantly changing schedules and priorities
Substantial amount of experience in claims operations
Ability to translate organizational strategy into operational outcomes
Proven project management experience
Solid judgment and Critical thinking skills 
Advanced analytical and modeling skills
Proven ability of working effectively in an entrepreneurial and collaborative environment with operations, sales and corporate groups to achieve required results
High degree of personal integrity
Adept at developing and sustaining co-operative working relationships with Senior Management, Corporate Departments Adjusters, Clients, and Insureds
Ability to communicate effectively and professionally, both oral and written
Energetic and the ability to function in a team environment as well as lead it
Ability to allocate one's time effectively, work under pressure and manage tight deadlines
Ability to handle multiple demands and competing priorities, adapt to new ideas and constant changes
Intermediate to advanced skills in MS Office
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
SCM's Diversity, Equity, and Inclusion Journey/ Le parcours de SCM en matière de diversité, d'équité et d'inclusion
Best Culture Award 2023 from Kudos/Prix de la meilleure culture 2023 de Kudos
SCM Insurance Services (SCM), announced today that it won a Best Culture Award from Kudos. Read more: [lnkd.in] / SCM Services d’assurances (SCM), un important fournisseur nord-américain de services d'assurance et de gestion des risques, a annoncé aujourd'hui qu’il a remporté un Prix de la meilleure culture de Kudos. [lnkd.in
Dans le monde en évolution rapide des services de gestion des risques, SCM Services d’assurances s’est distinguée comme chef de file en matière d’innovation et d’excellence. En tant que le plus grand fournisseur privé de services d’assurance au Canada, notre position à l’avant-garde de l’industrie a été rendue possible par la qualité de notre personnel et l’ampleur de ses capacités techniques. Nous recrutons, formons, éduquons et soutenons les meilleurs et les plus brillants et nous leur donnons les moyens, les outils et la technologie dont ils ont besoin pour fournir aux clients la meilleure qualité de service. Notre engagement ferme envers l’apprentissage continu anime toutes les branches de notre organisation et contribue à notre succès. Nous travaillons avec passion et dévouement, et nous ne compromettons jamais notre quête de l’excellence. Venez partager l’expérience de SCM 
Note : SCM Services d'assurances et ses sociétés affiliées accueillent et encouragent les candidatures de personnes à mobilité réduite. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.
#J-18808-Ljbffr

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