Senior Product Operations Manager

The Senior Product Operations Manager is responsible for elevating and accelerating the R&D team, and Clio as a whole, through the establishment, and adherence to tools, systems, and consistent, repeatable processes. This role will require an experienced leader to build out the Product Operations function at Clio.

What you'll work on:

• Strategic Program Oversight:
  • Program Management: Lead the monitoring of major R&D initiatives, focusing on risk identification and mitigation to ensure project success.
  • Roadmap and Business Review Management: Take charge of tracking and reporting on roadmap attainment across all teams, using our advanced roadmapping tools. You will be responsible for managing the content creation process for the R&D monthly business review where we present the status of our key programs and roadmap achievements to the executive team.
  • OKR Management: Oversee the process within R&D where we develop our OKRs and communicate attainment in our monthly business reviews.
• Operational Excellence and Process Improvement:
  • Efficiency Enhancements: Implement innovative solutions to enhance efficiencies within the Product Management, Design, and Engineering teams (collectively R&D). Standardize processes such as GTM planning, beta releases, and product launch protocols.
  • Process Improvement and Enforcement: Drive the continuous enhancement of our PDLC and SDLC processes, ensuring consistent and effective use of roadmapping tools and documentation artifacts.
• Data Analysis and Cross-Functional Collaboration:
  • Insightful Data Analysis: Build systems for capturing, reviewing, and analyzing data to provide actionable insights to continuously improve our execution.
  • Team Velocity and Impact Enhancement: Strategically reduce overhead and elevate the velocity of our teams by introducing efficient processes and frameworks, enhancing the overall impact of our R&D functions.
  • Cross-Functional Team work: Work closely with stakeholders across the business to align operations and enhance cross-departmental collaboration through projects like NPS and UMUX surveys, squad dashboards, and enablement processes.
• Team Development and Best Practice Formulation:
  • Team Growth and Support: Support the growth, development, and collaboration of the Product Management, Design, and Engineering teams through effective onboarding, continuous learning and development initiatives.
  • Best Practice Development: Develop and share best practice templates to guide product managers and stakeholders, fostering a culture of continuous improvement and excellence across the organization.

What you bring:

• You have 5+ years of experience in product operations, program management, or an operational role that worked closely with product and engineering teams.
• Successful track record of leading teams in a cross-functional environment.
• Experience digging deep into the data, analyzing the performance of product development squads and implementing ways to improve their velocity and quality of output.
• Excellent program management and a can-do attitude, able to juggle multiple priorities simultaneously.
• Are able to understand the product in order to be more effective at helping the teams achieve their goals.
• Strong written and verbal communication skills and are great at explaining highly technical topics to technical and non-technical audiences.
• Exceptional ability to build relationships and align teams on ways of working.

Serious bonus points if you have

• Proficiency in Agile or Scrum methodologies.
• Experience in a high growth technology company.
• Experience in people leadership.

R&D at Clio

Our market opportunity is rare in its scale and powered by a strong business model, world class investors and advisors and an R&D team which is global and world-class (if we do say so ourselves)

We are rapidly expanding our portfolio of products and the markets we serve. You will be part of a team that is building innovative and delightful products at the frontiers of AI/ML as part of our mission to transform the legal experience for all and expand access to justice.

We pride ourselves on being 'human and high performing' and creating a workplace where you can be challenged, supported and bring your whole self to work.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
• Flexible time off policy, with an encouraged 20 days off per year.
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

Summary:

The Senior Product Operations Manager is responsible for elevating and accelerating the R&D team, and Clio as a whole, through the establishment, and adherence to tools, systems, and consistent, repeatable processes. This role will require an experienced leader to build out the Product Operations function at Clio.

What you'll work on:

• Strategic Program Oversight:
  • Program Management: Lead the monitoring of major R&D initiatives, focusing on risk identification and mitigation to ensure project success.
  • Roadmap and Business Review Management: Take charge of tracking and reporting on roadmap attainment across all teams, using our advanced roadmapping tools. You will be responsible for managing the content creation process for the R&D monthly business review where we present the status of our key programs and roadmap achievements to the executive team.
  • OKR Management: Oversee the process within R&D where we develop our OKRs and communicate attainment in our monthly business reviews.
• Operational Excellence and Process Improvement:
  • Efficiency Enhancements: Implement innovative solutions to enhance efficiencies within the Product Management, Design, and Engineering teams (collectively R&D). Standardize processes such as GTM planning, beta releases, and product launch protocols.
  • Process Improvement and Enforcement: Drive the continuous enhancement of our PDLC and SDLC processes, ensuring consistent and effective use of roadmapping tools and documentation artifacts.
• Data Analysis and Cross-Functional Collaboration:
  • Insightful Data Analysis: Build systems for capturing, reviewing, and analyzing data to provide actionable insights to continuously improve our execution.
  • Team Velocity and Impact Enhancement: Strategically reduce overhead and elevate the velocity of our teams by introducing efficient processes and frameworks, enhancing the overall impact of our R&D functions.
  • Cross-Functional Team work: Work closely with stakeholders across the business to align operations and enhance cross-departmental collaboration through projects like NPS and UMUX surveys, squad dashboards, and enablement processes.
• Team Development and Best Practice Formulation:
  • Team Growth and Support: Support the growth, development, and collaboration of the Product Management, Design, and Engineering teams through effective onboarding, continuous learning and development initiatives.
  • Best Practice Development: Develop and share best practice templates to guide product managers and stakeholders, fostering a culture of continuous improvement and excellence across the organization.

What you bring:

• You have 5+ years of experience in product operations, program management, or an operational role that worked closely with product and engineering teams.
• Successful track record of leading teams in a cross-functional environment.
• Experience digging deep into the data, analyzing the performance of product development squads and implementing ways to improve their velocity and quality of output.
• Excellent program management and a can-do attitude, able to juggle multiple priorities simultaneously.
• Are able to understand the product in order to be more effective at helping the teams achieve their goals.
• Strong written and verbal communication skills and are great at explaining highly technical topics to technical and non-technical audiences.
• Exceptional ability to build relationships and align teams on ways of working.

Serious bonus points if you have

• Proficiency in Agile or Scrum methodologies.
• Experience in a high growth technology company.
• Experience in people leadership.

R&D at Clio

Our market opportunity is rare in its scale and powered by a strong business model, world class investors and advisors and an R&D team which is global and world-class (if we do say so ourselves)

We are rapidly expanding our portfolio of products and the markets we serve. You will be part of a team that is building innovative and delightful products at the frontiers of AI/ML as part of our mission to transform the legal experience for all and expand access to justice.

We pride ourselves on being 'human and high performing' and creating a workplace where you can be challenged, supported and bring your whole self to work.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $168,000 to $252,000 CAD. Please note there are a separate set of salary bands for other regions based on local currency.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

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