Senior Guest Services Agent

2 weeks ago


Montréal QC, Canada Accor Hotels Full time

opt-Job Schedule__ Full-Time
__opt-Job Type__ Permanent
__opt-Brands__ NOVOTEL
__Guest Service Agent -Novotel Sydney City Centre
Conveniently located in the Heart of the Sydney CBD we at Novotel Sydney City Centre arelooking for a Guest Service Agents . With the current team evolving we have this great opportunity for an experienced Guest Service experts looking for your next challenge or simply a change of scenery.
Accoris the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Complete a wide variety of front office tasks, which willensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
Answer all telephone calls in a professional manner according to brand standard
Reconcile cashier floats at the completion of each shift.
Previous customer service experiencein a Hotel environment
Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
Be mentored by experienced Accor Hospitality professionals who want to see you succeed
Our commitment to Diversity & Inclusion:
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
Summary/Objective Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and y
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