Technical Support Analyst

3 weeks ago

Richmond Hill ON, Canada ROSS Full time

Our client is currently seeking a Technical Support Analyst to join their team. The ideal candidate will have a combination of a strong technical background and experience working with customers in a support role.

Responsibilities:

Responsible for supporting customers and/or service partners

Resolve reported customer issues in the areas of system configuration, setup, product functionality, and enhancements. This includes troubleshooting, testing, referral to other service areas and follow-up

Manage escalations from both customers and partners to ensure customer success

Document all calls with regards to customer inquiries accurately using a call tracking system (Changepoint)

Create solutions from resolved issues for future use by customers and internal personnel

Provide focused communication with customers/partners that is professional and timely via telephone or e-mail

Promote teamwork and Customer Support Center success

Play an active role in the development of the organization by participating in process development and other business improvement projects

May require 24x7 on-call availability on a rotational basis

Occasional travel may be required

Required Skills:

8+ years experience supporting customers and service partners

Ability to adopt and learn new technologies

Excellent Unix Shell Programming skills

Working experience in Windows and Unix troubleshooting

Strong problem analysis and solution design ability

Above average communication skills and inter-personal skills

Good understanding of all product features and good skills in explaining features to customers

Experience in operating across multiple computer platforms and environments

Nice to Have:

Good understanding of database and middleware administration

Good understanding of server consolidation and virtualization tools and best practices

Good understanding of Datacenter architecture and configuration

Experience supporting large customers and service partners

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them. In addition, we're happy to give you a $250 referral fee. Click for more details

#J-18808-Ljbffr

  • Bilingual (F/E) Technical Support Analyst

    1 month ago

    Richmond Hill, Canada Onico Solutions Full time

    Bilingual (F/E) Technical Support AnalystThe Bilingual (F/E) Technical Support Analyst is responsible for providing technical support via phone or email to service clients for their IT issues. Assists with the training of Bilingual (F/E) Technical Support Analysts and provides technical guidance.Work ExperienceBilingual (English/French) is a MUST to...

  • Bilingual (F/E) Technical Support Analyst

    4 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    Bilingual (F/E) Technical Support AnalystThe Bilingual (F/E) Technical Support Analyst is responsible for providing technical support via phone or email to service clients for their IT issues. Assists with the training of Bilingual (F/E) Technical Support Analysts and provides technical guidance.Work ExperienceBilingual (English/French) is a MUST to...

  • Bilingual (F/E) Technical Support Analyst

    4 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    Bilingual (F/E) Technical Support AnalystThe Bilingual (F/E) Technical Support Analyst is responsible for providing technical support via phone or email to service clients for their IT issues. Assists with the training of Bilingual (F/E) Technical Support Analysts and provides technical guidance.Work ExperienceBilingual (English/French) is a MUST to...

  • Technical Support Specialist

    1 month ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Technical Support Specialist**: - Req id: 40031- Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world,...

  • Technical Support Specialist

    1 month ago

    Richmond Hill, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Technical Application Support Analyst

    2 hours ago

    Toronto, ON, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.Boyd's strength is its relentless...

  • Technical Support Analyst

    4 weeks ago

    Ottawa, ON, Canada TrueContext Full time

    *Note: The work hours for this position are from 12pm to 8:30pm EST, Monday to Friday. When not working these hours, must be able and be willing to work in our Kanata office three days a week. TrueContextis looking for a skilled Technical Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference....

  • Technicien Support Niveau 1-2

    4 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    Technicien Support Niveau 1-2 / Technical Support AnalystLe titulaire fera partie de l’équipe de support technologique. Il sera appelé à offrir du support de niveau 1-2 pour les employés.Plus spécifiquement, il sera appelé à:Gérer et traiter toutes les demandes et incidents adressés par téléphone, en ligne ou par courriel;Répondre à toutes les...

  • Technicien Support Niveau 1-2

    4 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    Technicien Support Niveau 1-2 / Technical Support AnalystLe titulaire fera partie de l’équipe de support technologique. Il sera appelé à offrir du support de niveau 1-2 pour les employés.Plus spécifiquement, il sera appelé à:Gérer et traiter toutes les demandes et incidents adressés par téléphone, en ligne ou par courriel;Répondre à toutes les...

  • Technicien Support Niveau 1-2

    4 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    Technicien Support Niveau 1-2 / Technical Support AnalystLe titulaire fera partie de l’équipe de support technologique. Il sera appelé à offrir du support de niveau 1-2 pour les employés.Plus spécifiquement, il sera appelé à:Gérer et traiter toutes les demandes et incidents adressés par téléphone, en ligne ou par courriel;Répondre à toutes les...

  • IT Technical Support Specialist

    1 month ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Canada Inspur USA Inc. Full time

    We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as...

  • Technical Sales Support

    1 day ago

    Richmond Hill, Canada EUROfase Inc. Full time

    ***: This position is for an in-house Customer Care Technical Representative supporting our Sales Reps, Distributors and End Users. The Customer Care Technical Support Representative will play a pivotal role in ensuring our customers receive unparalleled support and assistance. **POSITION RESPONSIBILITES**: 1. Customer Service: - Assist customers in...

  • Technical Support Specialist

    1 week ago

    Richmond Hill, Canada Giesecke+Devrient Full time

    Job Summary We are seeking a Technical Support Specialist to join our team. In this position, you will be responsible for servicing and operating our Identification Solutions for government customers and regional authorities. This is a remote position with travel to client locations within North-, South- America and Caribbean, and based within...

  • Technical Support Specialist

    9 hours ago

    Richmond Hill, Canada Giesecke+Devrient Full time

    Job Summary We are seeking a Technical Support Specialist to join our team. In this position, you will be responsible for servicing and operating our Identification Solutions for government customers and regional authorities. This is a remote position with travel to client locations within North-, South- America and Caribbean, and based within Ontario. The...

  • Technical Support Specialist

    12 hours ago

    Richmond Hill, Canada Giesecke+Devrient Full time

    Job Summary We are seeking a Technical Support Specialist to join our team. In this position, you will be responsible for servicing and operating our Identification Solutions for government customers and regional authorities. This is a remote position with travel to client locations within North-, South- America and Caribbean, and based within Ontario. The...

  • Technical Support Specialist

    9 hours ago

    Richmond Hill, Canada Giesecke+Devrient Full time

    Job Summary We are seeking a Technical Support Specialist to join our team. In this position, you will be responsible for servicing and operating our Identification Solutions for government customers and regional authorities. This is a remote position with travel to client locations within North-, South- America and Caribbean, and based within Ontario. The...

  • Technical Application Support Analyst

    4 weeks ago

    Toronto, ON, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. Boyd's strength is its...

  • Hardware Support Analyst

    6 days ago

    Toronto, ON, Canada Procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • Jr. Technical Support Representative

    1 month ago

    Richmond Hill, Canada Amico Group of Companies Full time

    Jr. Technical Support Representative Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 9 manufacturing facilities employing over 1100 people across North America.We are currently looking for a Technical Support professional to join our growing...