Technicien support CRM

2 weeks ago

Vancouver BC, Canada EventConnect, LLC. Full time

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.
EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. 
Casual but energetic work environment made for today’s workers
~ Performance-driven culture
~ A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

As a  Customer Success Specialist , you are the first point of contact for our individual athletes and teams’ players. You will have the opportunity to leave the best first impression of their experience with our team which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations. 
Assist clients with questions about the overall platform by telephone,  e mail & live chat

Work with other internal teams to provide high quality support while meeting service response time goals and maintaining a high customer satisfaction rating
Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
Support individual reservations within team blocks 
Completing, tracking and reporting support tickets through CRM system
Data input
Ability to multitask and be agile in a fast-paced environment
Friendly, professional and confident nature both on the phone and through email communications
CRM experience
A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
Minimum of 1 year experience in tech support or customer service role
Previous experience in hotel management or sales would be considered an asset 
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

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