Senior Product Manager, CRM

1 month ago

Vancouver BC, Canada OpenTable Full time

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

OpenTable’s Restaurant Product Team is dedicated to empowering restaurants to provide great dining experiences. We do this by building industry-leading operational and hospitality solutions that help restaurants around the globe, run and streamline their business. Being part of this team, the Senior Product Manager will help restaurants achieve this goal by owning key parts of the strategy and roadmap for our CRM products and provide them with the solutions they need to manage and optimize their restaurant.

This individual will also work closely with restaurants, cross-disciplinary team members, and executive partners to set the vision, build, and deliver intuitive and seamless solutions that power restaurants’ success

About You:

You’re enthusiastic about leading teams and delivering great products. You are a strategic thinker, always connecting everything to the bigger picture. You enjoy challenging decisions that require prioritization and solving complex problems. You are experienced launching successful business-facing products and iterating on them and are focused on results. You bring experience in product discovery, with a customer-centric and data backed approach that will push our product direction forward. You successfully handle trade-offs between technical debt and new features, and are also eager to learn from failures - not just from successes.

You’re motivated to work on a fast-paced team and partner with cross functional partners who share a passion to build top-notch products that customers love.

In this role, you will:
  • Drive the vision and roadmap through a deep understanding of our restaurant customers and business goals
  • Lead the identification of user problems, technical development, and launch of innovative products
  • Align and communicate with cross-company partners and executives on critical initiatives
  • Iterate web and app experiences to increase engagement and satisfaction
  • Slice and dice data and contextualize it toward rapid growth
  • Maintain and prioritize the product backlog
  • Partner with UX and Engineering partners on discovery and development tracks
  • Constantly assess customer needs, technology trends, and major competitors
Please apply if you have:
  • 5+ years in a product management role
  • Exceptional collaboration skills; ability to gain the respect of your product, design, engineering, and product marketing counterparts
  • Experience negotiating with executive and cross-company partners
  • Delivered clear and concise communications across all levels
  • Data-centricity; a deep curiosity about metrics, the ability to identify the right metrics and track and report back on impact
  • Creativity; you will have lots of fresh ideas with an appetite to test them and see the results
  • Experience shipping and leading full stack products and solutions
  • Experience with agile processes and lean methodology
  • Experience working on complex products
  • Understanding of user experience design principles
  • Worked closely with sales/account management teams, partnering with customers, and translating feedback
  • Exhibit a real passion for food and dining
Benefits:
  • Paid Time Off - 20 days a year
  • Birthday/celebration PTO - 1 day
  • Annual company weeks off
  • Flexible sick time off
  • Paid volunteer time
  • Parental Leave Benefits
  • Dental & Vision Insurance
  • Life & Disability Insurance
  • Group RRSP and DPSP
  • Major Medical Insurance (dependent care options)
Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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