Night Coordinator

1 month ago

Oakville ON, Canada Minto Group Full time

WARRANTY COORDINATOR (12-month Contract Greater Toronto Area (Oakville)

Since 1955, we’ve been proudly building better places for people to live, work, and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. At Minto, we welcome change, celebrate new ideas, and provide you with the resources, professional training, and diverse opportunities to grow your career.

Flexible summer hours
The Warranty Coordinator (12-month contract) is responsible for providing customer service to homeowners in order to process all inquiries related to service, repairs, or outstanding work. This role will be working from our Oakvillage project in Oakville with the possibility to extend to another project within the Greater Toronto Area depending on project timelines.

Review any emergency calls from the previous night or weekend and follow up with the homeowner and/or trades;
Print the “scheduled today” list daily and contact all Trades to ensure successful workdays;
Respond to all telephone and e-mail inquiries from Homeowners and trade partners;
Respond to and assist with resolving all after-sales complaints;
Provides updates and corresponds with the Tarion Warranty Corporation regarding files that have been escalated with their office;
College Diploma (Construction, Home Building, Administration, or related discipline) is an asset.
A minimum of five (5) years of relevant work experience in a customer service role.
Microsoft Office (Word, Excel), Outlook
Tarion Warranty Corporation Construction Performance Guidelines and Warranty Coverage
Knowledge of construction processes and repair methods is an asset
Strong knowledge of the Minto New Home Manual is an asset

We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities.

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