Crisis Response Worker- Nights

2 weeks ago

Oakville, Canada Canadian Mental Health Association Full time

**JOB POSTING**

**Job Title: Crisis Response Worker - Night Shift**

**Job Type: Full-Time Permanent Position**

**Department: Crisis**

**Division: Crisis Services**

**Location(s): Oakville**

**Hours: 37.5 hours per week**

The Canadian Mental Health Association - Halton Region Branch (CMHA-HRB) is seeking a Crisis Response Worker that will work our night shift (8p.m. - 8a.m.). The position is 37.5 hours (rotational) per week and will be responsible for providing crisis support services at our Oakville location. The Crisis Response Worker will respond to needs between two crisis programs within CMHA HRB’s Crisis Services which provide meaningful programs to people affected by mental illness and addictions and to promote mental health in the community.
- Provide intensive short-term support, crisis intervention, and service coordination to CMHA clients
- Possess a comprehensive knowledge of social service resources within the Halton Region and ability to make referrals, guide and advocate on behalf of clients
- Utilize a harm-reduction model as an option when working with clients affected by addiction
- Commit to the use of the recovery model while providing client service
- Commit to supporting health, safety and wellness according to relevant legislation and agency policies and procedures

**Responsibilities**:
The
** Crisis Response Worker** will work out of our Safe Beds Oakville location and will primarily support our COAST program, but will also be required to provide support to the Safe Beds team as needed.

**_
COAST Crisis Line:_**
- Provide COAST crisis line telephone support including referrals and interventions to prevent further crisis.
- Utilize evidence-based methods and best practices to: manage client crisis, develop strategies to assist clients to prevent further crisis, provide monitoring and support as they work through their crisis and recovery plans, and establish personal goals that move clients towards recovery.
- Provide support to client families and friends as appropriate
- Work collaboratively with in-house programs, Halton Regional Police Services, local hospital ED’s and Psychiatric Departments, and community agencies.
- Comply with Crisis Response Service Standards

**_
Safe Beds:_**
- Coordinate services, advocate on behalf of, and develop plans to support the recovery and stabilization of clients.
- Ensure clients’ receive support to de-escalate and stabilize their crisis through a psychosocial rehabilitation, recovery-focused, harm-reduction approach.
- Ensure clients are connected with services and supports to enable stable community living that addresses their health and well-being over the longer term.

**Other**:

- Complete all required documentation related to the support of clients
- Work collaboratively with community partners in a multidisciplinary approach
- Other duties as assigned

**Qualifications**:

- Bachelor’s degree in nursing, social work, clinical psychology or a relevant field required.
- Regulated health professional (registered social worker or registered nurse) or equivalent preferred.
- At least three (3) years’ experience working with individuals with mental health and addictions issues, especially those with complex needs (e.g., concurrent disorders, dual diagnosis).
- Crisis intervention and management experience (i.e., assisting clients in crisis face-to-face and over the phone).
- Strong de-escalation and conflict resolution skills.
- Highly skilled at conducting assessments, and ensuring appropriate risk management
- A demonstrated ability to work with issues related to substance use and concurrent disorders within a harm reduction framework.
- Cultural competence and a demonstrated ability to adapt interventions to ensure equity, access, and accommodation.
- Knowledge and commitment to the values of psychosocial rehabilitation and recovery-oriented practices.
- Good working knowledge of relevant mental health legislation including the Mental Health Act.
- Skilled at trauma-informed practice and implementation.
- Proven expertise in psychiatric symptomology and psychiatric medication as well as suicide assessment and intervention.
- A broad understanding of all factors that impact an individual’s mental health and well-being, including the social determinants of health, trauma, poverty and homelessness.
- Familiarity with mental health and addictions/justice/community-based support services in the Halton Region.
- Possesses a high degree of empathy, understanding, patience, flexibility, initiative, creativity, openness to change and excellent rapport-building skills.
- Excellent oral and written communication skills.
- High level of accountability, is reliable and takes initiative.
- Demonstrated ability to work independently and as part of a team.
- Non-violent crisis intervention, first aid, CPR and ASIST certifications are an asset
- Working knowledge of EMHware database of similar Client Information System (CIS) would be ben

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