Manager, Quality Management Office

3 weeks ago

Vaughan ON, Canada Ellement Consulting Group Full time

Manager of Multi Employer Plan Administration
Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996. Our mission is to design, implement, and manage employee benefit programs for individuals and institutions to provide economic security at a reasonable and affordable cost.
We currently have a great opportunity for a Manager of Multi Employer Plan Administration to join our Vaughn team. 
As the Manager of Multi Employer Plan Administration, you lead an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. Strategically manage, organize, and coordinate employees and resources from different departments (pension, benefits, accounting and I.Manage aspects of business operations for the Vaughn office.
Build relationships and collaborate seamlessly with leaders and staff across the Company to ensure the consistent delivery of quality client service and overall alignment with Company standards, procedures and best practices.
Actively support the onboarding of new clients and implementation of new systems and technology solutions.
Provide status updates and regular reporting to the Consultants e.g. service levels, response times, turnaround times, resourcing and staffing, implementation updates, etc.
Collaborate with HR regarding staffing decisions such as resource planning, recruitment, termination and performance management.
Ensure the effective and efficient functioning of the office operations by coordinating equipment, maintenance, security and space-related issues.
Responsible for ensuring health and safety measures are in place and monitored for the office.
Review and authorize invoices related to the office operations to ensure compliance with Company purchasing guidelines.
Contribute to the team effort and success of the business by completing other tasks or projects as assigned.

~ Pension and/or Benefit Administration knowledge (or both)
~3-5 years experience managing a team. 
~ Basic knowledge or experience in accounting is an asset
~ Experience with pension plans, health benefit plans, or in the life insurance or financial services industry would be an asset.
~ We also know that by investing in our employees and encouraging ongoing education, upgrading, and training, we’re building an environment where staff feel supported, involved, and engaged.

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