Leader of Quality Management Office

3 weeks ago


Toronto ON, Canada Sales Talent Agency Inc. Full time

Recognized as a trailblazer within the industry, our client holds a coveted position in the Gartner Magic Quadrant for IT Service Management (ITSM) and have been lauded with the prestigious AWS Rising ISV Star Award.
With an extensive footprint encompassing over 4,000 clients across 140 countries, positively impacting the daily experiences of more than 9 million end-users, our client is unwaveringly dedicated to the evolution of organizational service management.
As they continue to grow they are looking to add an Enterprise Customer Success Manager Team Lead to their Toronto team.
Manage your book of business and the life-cycle of account management activities
Develop strategic plans for value expansion in existing customer accounts
Identify growth opportunities within your team members' account portfolio
6+ years in customer success in the software B2B hi-tech industry (SaaS/AI products)
~2-3 years of successful management experience
~ Exceptional leadership qualities, including high accountability, proactivity, and thoughtfulness

This role is based in their Liberty Village office; 3 days in office and 2 days from home
If this opportunity is not right for you, please pass it along to someone in your network to help them with their career.



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