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Spanish Bilingual, French Bilingual

5 months ago

Sherbrooke QC, Canada Banque Nationale du Canada Full time

Advisory services, Call centres
As a Customer Service Agent for our Sherbrooke’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.
50/hour with two salary increases projected in the first year. Evening and weekend premiums may apply. Help clients use our banking applications
The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 am to 10 :00 pm and Saturday and Sunday from 9:00 a.m. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. You will begin with a seven-week on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues.
Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.
Languages:
~ French

Reason to require this language: you will need to serve clients who speak a language other than French regularly. Accountability Client-focused Communication Diversity & Inclusion Driving Results Emotional Intelligence Empathy Initiative Learning Agility Multitasking Resiliency Stress Management Teamwork
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.


Flexible group insurance
Generous pension plan
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic
Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Why work at National Bank?
For an environment that supports your career path
This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued.