Specialist Closing Solutions, Contact Centre

2 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
As a CIBC Closing Specialist, you will provide invaluable support and customer service to the mortgage sales force; contribute towards identifying additional client needs (Cross sell opportunities). Your current mortgage knowledge will allow you to close deals effectively as you will liaise with mortgage specialists and advisors, clients, solicitors, underwriters, advancers and follow up on documentation to ensure seamless closings.

You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis. You are flexible to work shifts between Monday to Friday 10am to 8pm.

What You’ll Be Doing- Closing solutions specialist is like an assistant to Mortgage Advisor and all sales partners hence it is imperative to continuously develop rapport, build relationship and trust with these clients.- Meet department and individual funding targets by contacting clients, lawyers, Business partners, and effectively close deals.- Meet department objectives by delivering the best client experience on each and every Mortgage file.- Answer inquiries from clients related to funding of their mortgage, remotely fulfill the funding requirements, maintain strong follow up with clients, business partners and handle scenarios, questions, and issues in accordance with department objectives.- Regularly update knowledge of new products, policies, procedures and competition in order to meet client’s needs.- Provide back up for other Closing solutions agents when they are absent and support all their mortgage files in pipeline.

Who you are- Must have extensive experience in the delivery and management of CIBC Mortgage products.- Strong Underwriting knowledge- Strong Negotiating skills- Ability to manage multiple calls and issues concurrently.- Must be comfortable working in a very fast-paced environment.- Must have exceptional interpersonal & communication skills sufficient to deal with sensitive and conflict-filled situations.-
- You're fluent in French and English to serve our clients in the community

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-55 Yonge Street, 7th

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
COINS systems, Mortgage Products

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