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Bilingual Customer Service Representative
2 weeks ago
- Assist customers in English and French via phone, email, or chat
- Provide product information, resolve inquiries, and address customer concerns
- Analyze customer needs and recommend appropriate solutions
- Process sales orders and assist with order tracking
- Perform data entry tasks accurately and efficiently
- Maintain customer records and update databases
- Collaborate with cross-functional teams to ensure customer satisfaction
- Follow up with customers to ensure their issues are resolved in a timely manner Requirements:
- Fluent in both English and French(verbal and written)
- Excellent phone etiquette and communication skills
- Strong customer service orientation with the ability to handle challenging situations
- Previous experience in a customer service or sales role is preferred
- Proficient in data entry and computer skills
- Ability to multitask, prioritize, and manage time effectively
- Detail-oriented with strong problem-solving skills We offer competitive compensation, a supportive work environment, and opportunities for career growth. If you are a motivated individual who enjoys helping others and has excellent bilingual communication skills, we would love to hear from you. Please note that only candidates who meet the requirements will be contacted for an interview. Job Type: Full-time Language:
* French (required) Work Location: Hybrid remote in Moncton, NB E1C 5H7
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