Customer Support Analyst
1 week ago
Sage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base.The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems. They offer excellent career growth opportunities, a benefits package, and a great business casual working environment.What You’ll be Doing:Use your skillsets to troubleshoot Client Issues in a timely manner.Listen and serve as primary Support liaison between Clients and Web Products.Keep Clients informed of progression with issues and provide follow-up as necessary through written or verbal communications.Collaborate with other departments or offices as necessary to expedite resolutions.Promote and maintain a high-quality, professional, service-oriented company image among clients.Will be required to periodically update the Client-Facing Support Sites.Will be required to participate in a pager rotation to cover emergency calls on weekends.Will be required to continue learning independently during downtime.Will work shifts that can start anywhere from 8 AM EST up until 8 PM EST.Must be able to work on any of the Canadian Holidays throughout the year.What We’re Looking For:Requires 2 - 3 years of customer service.High School Diploma/Some college preferred/college degreeExperience with HTML and Content Management Systems (CMS) an asset or equivalent experiences in school or other rolePrevious experience in Mobile Application Support is essentialWorking knowledge of Web Reservation or Online Ordering applications is requiredWindows, iOS and Android troubleshooting experience is essentialStrong PC and system navigation skills, specifically in a Windows-based environmentMust be able to multi-task in a fast-paced environment and set priorities within time constraints to meet deadlinesCourteous and professional phone manner, demeanour and attitude are essentialExcellent organizational, time management, punctuality and customer service skillsMust be able to work independently as well as coordinate efforts with other team membersThe ability to prioritize tasks and shift focus as needed is essentialGood team player, yet willing to take personal responsibility for resolution of issuesDetail-oriented, with effective and clear verbal and written communication skills are requiredExperience working in hospitality or country club environment is an assetWhat We Offer:Competitive salary: $55K + Bonus37.5 hours a weekCareer growth opportunitiesBenefits packageGreat business casual working environmentHybrid based in Markham OfficeSage Recruiting is an Ontario-based, Women-owned Technical and Executive recruitment consultancy that strives to make the recruitment industry a better place for candidates. We are supporters of LGBTQIA and diversity advocates. Our Founder and partner are both software developers and the entire team has learned to code. For more information, please see or visit our Google Reviews page to see what people say about us
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Customer Support Analyst
1 month ago
Markham, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day
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Customer Support Analyst
1 month ago
Markham, ON, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to...
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Customer Support Analyst
4 weeks ago
Markham, ON, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to...
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Customer Support Analyst
2 weeks ago
Markham, Ontario, Canada Jonas Software UK Full timeAbout the Role:We are seeking a skilled Customer Support Analyst to join our team at Jonas Software UK. As a key member of our Web Support Team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and...
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Customer Support Analyst
2 weeks ago
Markham, Ontario, Canada Jonas Software UK Full timeAbout the Role:We are seeking a skilled Customer Support Analyst to join our team at Jonas Software UK. As a key member of our Web Support Team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and...
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Customer Analyst
3 weeks ago
Markham, ON, Canada Leap Recruitment Partners Full timeCustomer Service Representative/Analyst Our client, one of the leaders in the Insurance sector, is looking to grow their team and is hiring for a Customer Service Representative/Analyst. This would be a hybrid role.Shift: Monday-Friday, 9:00AM-5:00PMLocation: Hybrid – Markham, ONThe incumbent provides advice, technical support/troubleshooting, and access...
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Customer Support Analyst
3 weeks ago
Markham, ON, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to...
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Customer Support Analyst
2 weeks ago
Markham, ON, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to...
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Customer Support Analyst
1 month ago
Markham, Ontario, Canada Jonas Construction Software Full timeJob Overview:Position: Customer Solutions AnalystCompany: Jonas Software – Construction DivisionAt Jonas Software, we foster a vibrant and empowering workplace filled with proactive individuals who thrive in a fast-paced setting. As we expand, we are looking for a motivated individual to join our Software Support Team as a Customer Solutions Analyst in the...
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Customer Support Analyst
3 months ago
Markham, Canada Jonas Software UK Full timeDescription : Customer Support Analyst Jonas Software – Club Division We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for...
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Customer Analyst
3 weeks ago
Markham, Canada Leap Recruitment Partners Full timeCustomer Service Representative/Analyst Our client, one of the leaders in the Insurance sector, is looking to grow their team and is hiring for a Customer Service Representative/Analyst. This would be a hybrid role.Shift: Monday-Friday, 9:00AM-5:00PMLocation: Hybrid – Markham, ONThe incumbent provides advice, technical support/troubleshooting, and access...
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Customer Analyst
3 weeks ago
Markham, Canada Leap Recruitment Partners Part timeCustomer Service Representative/Analyst Our client, one of the leaders in the Insurance sector, is looking to grow their team and is hiring for a Customer Service Representative/Analyst. This would be a hybrid role.Shift: Monday-Friday, 9:00AM-5:00PMLocation: Hybrid – Markham, ONThe incumbent provides advice, technical support/troubleshooting, and access...
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Customer Support Analyst
3 weeks ago
Markham, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to...
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Customer Support Analyst
2 weeks ago
Markham, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to...
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Customer Support Analyst
2 weeks ago
Markham, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to...
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Customer Support Analyst
2 weeks ago
Markham, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to...
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Customer Support Analyst
2 weeks ago
Markham, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to...
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Customer Support Analyst
2 months ago
Markham, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to...
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Customer Support Analyst
1 month ago
Markham, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to...
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Customer Support Analyst
1 month ago
Markham, Canada Sage Recruiting Full timeSage Recruiting is looking for a Customer Support Web Analyst with a strong customer focus and a background in web-based products and services. The successful candidate will be an integral part of the Web Support Team in a high-growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to...
