Full-Time Bilingual Customer Care Representative

1 month ago

Milton ON, Canada PBS Systems Inc. Full time

Bilingual (French/English) Technical Customer Service Representative
Calgary Headquarters, Calgary, Alberta, Canada
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the PBS Install Services Team.As a Bilingual (French/English) Technical Customer Service Representative, you will provide top quality knowledge and expertise in both official languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.
The Bilingual (French/English) Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
Bilingual Technical Customer Service Representativesupport keeps French and English users informed about their escalations/incident’s status at agreed intervals
Work on project teams to support other departments and install needs
Monitor and respond to Helpdesk Tickets for our clients
Keeping abreast of Software enhancements and new releases, by reviewing release notes
Commit to an ongoing personal development and cross-training as recommended by your Team Lead
Excellent communication skills in both French and English
Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
Previous experience working with Networks (TCP/IP), Basic LAN/WAN knowledge
CompTIA A+ and Network +
Previous experience in a call centre environment is an asset
Previous customer service or dealership experience will be considered an asset
Thorough understanding of PC hardware and software as well as Microsoft Products
Willingness to commitment to an ongoing system of education and cross-training
Full technical support and training
Full time permanent role
An education department dedicated to helping you with professional and personal development

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