Customer Service Representative
6 months ago
**Job title**
- Customer Service Representative - Bilingual_
**Reports to**
- Customer Service Supervisor_
**Job purpose**
**Duties and responsibilities**
Working as a member of the team, the CSR - Bilingual is responsible for:
- Placing orders, checking with current inventory levels and providing delivery estimates
- Quoting orders including recommending specific parts or products, addressing pricing discrepancies, and quoting freight options
- Resolving shipping issues (e.g., wrong part shipped or ordered, damaged goods etc.) or escalating to management when appropriate
- Data entry
- Issuing RMAs
- Answering technical questions and upselling where appropriate
- Providing sales support to Territory manager
- Other duties as assigned
**Qualifications**
Education/Knowledge/Experience
- At least two years of previous customer service experience
- Knowledge, or ability to learn, the product line
Skills/Abilities
- Communication skills: listening, verbal, and written in both English and French
- Work to deadlines in a fast paced business office and warehouse environment
- Work independently
- Troubleshooting and problem solving
- Multitasking
- Computer skills: MS Office (Word, Excel, Outlook), CRM, data entry
- Office equipment operation: copiers, printers, facsimile machine
- Operation of multi-line phone system
Personal Attributes
- Detail oriented with a focus on accuracy
- Highly organized with good attention to detail
- Team player and able to work independently
- Flexible, adaptable, easy going
- Numbers oriented
- Deadline oriented
- Motivated self-starter
- Reliable and dependable with respect to work ethic
**Working conditions**
- Work occurs within a business office environment
- Occasional exposure to warehouse
- Work is generally conducted during a standard work week (Monday to Friday), and generally during standard business office hours (40 hours per week), 8:00 am and 5:00 pm daily
- Modified work hours, as required, during peak business times (May and June)
**Physical requirements**
- Sitting at desk, standing at business machines (printer, copier, fax)
- Keyboarding for data entry at computer
- Mental concentration to ensure accuracy of shipments
**Salary**: $50,000.00-$60,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Milton, ON L9T 5V7: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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