Strategic Account Manager

4 weeks ago

Vancouver BC, Canada Tyler Technologies, Inc. Full time

The Strategic Account Manager is a blended role that is responsible for acting as Client Success Account Manager (CSAM) for their clients, while being expected to maintain Client Executive (CE) relationships with the executive level of a subset of client organizations. The Strategic Account Manager will work in tandem with the Associate General Manager to balance the two roles based on regional needs, client needs, and the Account Manager’s maturity in their role. The position will foster strong relationships between Tyler and its clients and will be relied upon to provide advice and recommendations, based upon their own experience and expertise, for Tyler products.

Responsibilities
  • Under the supervision of the Assoc. GM, execute for a targeted group of client accounts the following Client Executive tasks:
    • Execute regular client communication and potential site visits, including regular account reviews with key client stakeholders.
    • Document and advise clients on best practices, governance, and Client Success offerings (CSAM, CSC, etc.).
    • Serve as point of contact for client escalations, including executive-level escalations.
    • Assist Professional Services and/or Sales with facilitating renewals of client contracts and/or with add-on sales opportunities.
    • Measure and report regularly on client health, including weekly tracking and quarterly account reviews with Tyler Executive Leadership Team.
    • Assess client’s electronic maturity using available tools and develop client specific roadmap which will include new products, services and improved configuration to reduce software consumption gap.
    • Demonstrate an understanding of client specific configuration/functionality/infrastructure.
    • Develop and deliver presentations for both internal and external audiences. The audience range should include Sr. Level Leadership, IT professionals, internal management, staff, and customer end-users.
    • Build rapport with executive level clients
    • Identify key influencers and decision makers such as Chief Information Officers, IT Directors, Finance Directors, Clerk of Court, City/County Clerk, Assessors, Development Directors, Police Chief, etc.
    • Collaborate with client and/or Tyler resources to solve complex business issues.
    • Demonstrate expertise in both current product portfolio and future product vision.
  • Perform other duties as assigned.
Qualifications
  • BS/BA degree in related field or equivalent experience is desired.
  • Minimum 3 years’ experience of account management experience preferred.
  • Five or more years’ experience in managing client relationships/software.
  • Some management and leadership experience preferred.
  • Software life cycle knowledge required.
  • Excellent planning, organizational skills, and ability to follow-through until process are completed.
  • Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.
  • Strong decision making and problem-solving skills.
  • Strong analytical ability, particularly in a technical environment.
  • Proficient in Microsoft Word, Excel, PowerPoint and Project.
  • Exceptional conflict management, interpersonal and negotiating skills.
  • Working knowledge of Tyler products required.
  • Strategic planner with excellent organizational skills and ability to follow-through until process is completed.
#J-18808-Ljbffr

  • Strategic Account Manager-Partnerships

    4 weeks ago

    Vancouver, BC, Canada Tyler Technologies, Inc. Full time

    The Strategic Account Manager is a blended role that is responsible for acting as Client Success Account Manager (CSAM) for their clients, while being expected to maintain Client Executive (CE) relationships with the executive level of a subset of client organizations. The Strategic Account Manager will work in tandem with the Associate General Manager to...

  • Account Manager

    2 months ago

    Vancouver, Canada North Strategic Full time

    Job Description Our preferred Account Managercandidate will have experience crafting and executing both traditional PR and social media programs. We’re looking for a passionate team player with very strong creative, strategic thinking and organizational abilities. We’re looking for a strategic, creative and analytical thinker who can create...

  • Account Manager

    2 weeks ago

    Vancouver, Canada North Strategic Full time

    Job Description Our preferred Account Managercandidate will have experience crafting and executing both traditional PR and social media programs. We’re looking for a passionate team player with very strong creative, strategic thinking and organizational abilities. We’re looking for a strategic, creative and analytical thinker who can create...

  • Strategic Account Manager

    3 days ago

    Vancouver, Canada Tyler Technologies Full time

    The Strategic Account Manager is a blended role that is responsible for acting as Client Success Account Manager (CSAM) for their clients, while being expected to maintain Client Executive (CE) relationships with the executive level of a subset of client organizations. The Strategic Account Manager will work in tandem with the Associate General Manager to...

  • Strategic Account Manager

    4 days ago

    Vancouver, Canada Tipalti Full time

    We are looking for a Strategic Account Manager to further develop our relationships with existing customers, partners, and resellers. The Strategic Account Manager will focus on the identification of additional revenue channels within customers who are not yet using all of Tipalti services or have spend outside of Tipalti. The Strategic Sales Account Manager...

  • Strategic Account Manager

    4 weeks ago

    Vancouver, Canada Tyler Technologies Full time

    Description The Strategic Account Manager is a blended role that is responsible for acting as Client Success Account Manager (CSAM) for their clients, while being expected to maintain Client Executive (CE) relationships with the executive level of a subset of client organizations. The Strategic Account Manager will work in tandem with the Associate...

  • Strategic Account Manager

    2 weeks ago

    Vancouver, Canada Tyler Technologies Full time

    Description The Strategic Account Manager is a blended role that is responsible for acting as Client Success Account Manager (CSAM) for their clients, while being expected to maintain Client Executive (CE) relationships with the executive level of a subset of client organizations. The Strategic Account Manager will work in tandem with the Associate...

  • Strategic Account Manager

    2 months ago

    Vancouver, Canada Maximizer Services Inc Full time

    At Maximizer, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who appreciate a performance-driven work environment rooted in creativity, professional development, integrity, and open communication. **About the Role**: Maximizer is looking for a Strategic Account Manager to help solidify...

  • Manager, Strategic Accounts

    1 month ago

    Vancouver, Canada Cedric Millar Full time

    **Position**: Manager, Strategic Accounts **Reporting To**:Vice President, Strategic Accounts **Location**: Western Canada (Remote, Travel Required) **Start Date**: April 2024 **Cedric Millar Integrated Solutions and Our Culture** We are ethical and hard-working professionals that are passionate about providing integrated supply chain management...

  • Strategic Sales Account Manager

    2 weeks ago

    Vancouver, Canada Tipalti Full time

    We are looking for a Strategic Sales Account Manager to further develop our relationships with existing customers, partners, and resellers. The Strategic Sales Account Manager will focus on prospecting into our existing customer base and some Net New to uncover pipeline, drive sales cycles and close business. The Strategic Sales Account Manager will develop,...

  • Strategic Account Manager

    2 days ago

    Vancouver, Canada Genetec Full time

    **The Team**: The Sales Team is a diverse group of team-oriented individuals that serve as the backbone of the overall sales process. We strive to provide customers with valuable, well architected solutions that not only meet their current needs but can grow along with them. We challenge the status quo and bring technical creativity to a fast-paced...

  • Principal Program Manager, Strategic Accounts

    1 day ago

    Vancouver, Canada Sanctuary AI Full time

    **Your New Role and Team** Sanctuary AI-a multi award-winning LinkedIn Top Startup company - is looking to hire a skilled and motivated Principal Program Manager to join our Product team. Our new Principal Program Manager will play a vital role in supporting the Commercial & Product teams in managing key external partnership accounts. Reporting to the Chief...

  • Strategic Account Manager

    1 month ago

    Vancouver, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Director, Cargo Sales in Canada, this role will be responsible to develop and maintain...

  • Strategic Account Manager, Private Channel

    3 days ago

    Vancouver, Canada Arterra Wines Canada Full time

    Job Description: At Arterra Wines Canada, we love inspiring the big and small moments that happen when our products are shared and enjoyed. For us it’s not just about what’s in and on the bottle, it’s what happens in people’s lives when we’re a part of them that keeps us thirsting for more and not resting on our laurels as Canada’s largest and...

  • Accounting Manager

    2 months ago

    Vancouver, BC, Canada Trend Capital Full time

    ABOUT THIS JOB As an Accounting Manager, you will play a pivotal role in overseeing all financial activities within the company. Reporting directly to the Chief Financial Officer (CFO), you will be responsible for managing accounts payable, accounts receivable, financial close, financial reporting. Additionally, assisting the CFO in financial planning,...

  • Strategic Account Manager

    2 months ago

    Metro Vancouver Regional District, Canada Axalta Coating Systems Full time

    Job Description: The Strategic Account Manager will be responsible for retaining Axalta Coating System’s key collision shop customers. They will maintain and ensure Axalta, our distributors, and customers are delivering on all elements of the business agreement with their predefined customer base. This is a remote-based role, ideally based in either...

  • Manager, Strategic Partnerships

    1 week ago

    Vancouver, Canada The Tandem Team Full time

    Our client VGH & UBC Hospital Foundation is looking to hire a Manager, Strategic Partnerships for their Strategic Partnerships & Campaign Communications department. Please view the job description from VGH & UBC Hospital Foundation below for more information about this exciting role! **Who We Are** VGH & UBC Hospital Foundation is Vancouver Coastal...

  • Technical Account Manager

    3 weeks ago

    Vancouver, BC, Canada Momentum.io Full time

    Momentum is a revenue growth platform that seamlessly embeds AI and automation across the revenue tech stack to capture and activate customer insights, improve Salesforce hygiene, streamline sales and CS workflows, and create better pipeline visibility. We’re looking to add another Technical Account Manager / CSM to our current team of two that is highly...

  • Technical Account Manager

    2 weeks ago

    Vancouver, BC, Canada Momentum.io Full time

    Momentum is a revenue growth platform that seamlessly embeds AI and automation across the revenue tech stack to capture and activate customer insights, improve Salesforce hygiene, streamline sales and CS workflows, and create better pipeline visibility. We’re looking to add another Technical Account Manager / CSM to our current team of two that is highly...

  • Strategic Account Executive 2

    3 days ago

    Vancouver, Canada Ping Identity Full time

    At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our...