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Application Support Analyst SQL

4 weeks ago

Canada Tech USA Full time

We are seeking a skilled Integration & Application Support Analyst / Developer with strong expertise in MuleSoft and Oracle Integration Cloud (OIC) to support and manage enterprise applications and integration platforms. The ideal candidate for this Integration & Application Support role will have experience designing, developing, and maintaining integrations between cloud and on-premise applications, as well as providing ongoing support, monitoring, and issue resolution for critical business systems, with a focus on Middleware Integration development & support.

Design, build, and maintain integrations using MuleSoft Anypoint Platform and Oracle Integration Cloud (OIC).
Develop APIs, orchestrations, and data flows to connect ERP, CRM, HR, and other enterprise applications.
Ensure integrations follow security, compliance, and performance best practices.
Application Support & Administration
Provide day-to-day support and monitoring of integration platforms and connected applications.
Troubleshoot issues, perform root cause analysis, and implement permanent fixes.
Manage user access, configurations, and performance tuning.
Operations & Continuous Improvement
Maintain documentation, including integration mappings, workflows, and support procedures.
Participate in on-call support rotations as required.

3–6+ years of hands-on experience with MuleSoft Anypoint Platform (API design, flows, connectors, transformations).
~ Strong experience with Oracle Integration Cloud (OIC), including process automation, application adapters, and orchestration.
~ Solid understanding of REST, SOAP, JSON, XML, and API security standards (OAuth, JWT, etc.).
~ Background in application support and administration, including troubleshooting and performance monitoring.
~ Familiarity with enterprise systems such as ERP (Oracle, SAP), CRM (Salesforce), or HCM systems.
~ Proficiency in SQL and working with relational databases.


Experience with cloud platforms (AWS, Azure, or OCI).
Exposure to CI/CD pipelines, Git, Jenkins, and DevOps practices.
Knowledge of ITIL practices for application support and incident management.