Bilingual Customer Service Online Sales Representative
3 weeks ago
Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre - 31426
Location:DORVAL,QC,Canada
Location: Dorval, QC, Canada
Full-Time
As a Customer Sales and Service Agent in our Aeroplan contact centre, you are the voice of the Aeroplan program. If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.
Specifically, you’ll focus on these critical areas:
Support customers in the navigation of the technologies utilized within the self-service verticals (website, mobile apps, customer sign-in, etc.)
You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service
We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
Training and development tools to help unlock your full potential
Available to attend and successfully pass our approximately eleven (11) week full-time paid initial training program
Available to work shifts (including days, evenings, and weekends)
Able to find creative solutions to complex customer situations
Able to work effectively and independently with computer applications and online tools
Candidate must speak English and French fluently. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English and French: Spanish, Korean, Japanese, Cantonese, or Mandarin.
Customer service experience within a Call Centre environment
Working knowledge of computer applications and the internet
Diversity and inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all applicants for their interest however only those selected for an interview will be contacted.
*We require bilingual representatives to provide service to our English-speaking clients all around the world.
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