Implementation Project Manager
1 month ago
Joining the Implementations team is a unique opportunity to dive deep into project management skills, as well as work with clients in a longer capacity to get them fully onboarded with Absorb’s LMS. Every Implementation is different, but this is a good thing as it allows you to be a creative problem solver Our team is passionate, kind, and always willing to lend a helping hand. Samantha Martin, Team Lead Implementations
As an Implementation Project Manager at Absorb, you're the linchpin for our clients, ensuring they grasp the ins and outs of our cutting-edge product. Acting as their main point of contact, project manager, guide, and educator, you'll drive client success by sharing your expert knowledge, offering best practice guidance, troubleshooting any implementation hurdles, and overseeing the complete rollout of the Absorb LMS. Would you like to hear more about Absorb's remote-first work culture? Check out the video below:
Own the software implementation process (average duration of 8 weeks) for new clients, end-to-end via phone, by email, and/or virtual meetings.
Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals.
Act as a client partner and liaison for cross-departmental collaboration and resource management.
Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc.
Provide in-depth training on our LMS (Learning Management System), including best practices and workflows customized to each client’s needs.
Manage a portfolio of projects, maintaining a high level of quality while coordinating multiple projects at once.
2-5 years in Client Onboarding or Implementation and Project Management, working in software implementations, or similar experience.
Previous training experience / software training experience.
Understanding of basic online/SaaS (Software as a Service) concepts.
Project oriented mindset.
Previous LMS admin or training experience.
Knowledge in the adult learning and E-learning industry
PMP or formal project management experience.
Previous experience working with data import tools.
Second language (although not required).
Fully remote-first work with flexible work arrangements.
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.
We achieve exceptional results by genuinely caring about each other and the work we do.
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
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