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Implementation Project Manager

2 months ago

Canada, CA Avanti Software Inc. Full time

Learn.Grow.Thrive.

Help us shape the future of HCM Software. Avanti is a determined and committed team that helps Canadian companies build better workplaces through our all-in-one HCM SaaS platform. We are proud to partner with some of Canada’s most recognizable brands, spanning from Corner Brook, Newfoundland to Victoria, BC. After four decades of continued growth, we are more passionate than ever about providing great client experiences.


Avanti HCM is a highly configurable, fully integrated Payroll, Human Resource, Recruiting, and Workforce Management solution that enables our clients to manage their employees from hire to retire.


If you’re looking to grow within an organization that values autonomy, innovation, collaboration, and diversity - you’ve come to the right place


Who We’re Looking For:

We have an exciting opportunity for an Implementation Project Manager with a demonstrated track record in SaaS implementations. In this role your project responsibilities will include project and stakeholder management, assist the gathering of client requirements, ensure that the configuration of Avanti’s solution is on time and meets the client’s needs, set and manage client expectations, proactively identify risks and communicate issues to the appropriate Account Manager or relevant stakeholders.


You enjoy variety and the challenge of leading, managing and performing tasks on both major software implementations and ad hoc projects. You will operate as a dedicated client advocate who leads, develops and executes implementation plans for Avanti products & solutions to ensure our clients are successful.


You are a quick study, able to learn new products and processes easily, and you enjoy leveraging that knowledge to help clients take advantage of new solutions provided by a game-changing software company. You are technically oriented with expert organizational skills, strong presentation skills and exemplary project management skills. You can train users effectively in a variety of environments, with a strong passion in solutioning to drive change to business outcomes. You must be client-obsessed with strong communication and analytical skills. You must be able to articulate value, inspire and be comfortable consulting and collaborating with our clients remotely or in-person.


If making a difference and working with a company that helps its clients build better workplaces matters to you, then read on


What You’ll Do:

  • Manage multiple projects concurrently within scope, time and on budget
  • Manage day-to-day aspects and tasks of the projects assigned
  • Track projects against the project plan, manage risks in a timely manner, prepare actions plans, and escalate when appropriate
  • Manage customer expectations, including reviewing customer deliverables, and items in scope
  • Define and manage out of scope requests and changes
  • Manage all implementation related issues, ensuring that all of them are followed through to completion
  • Provide regular status reporting and meet with clients regularly to discuss project progress, outstanding project tasks and risks
  • Responsible for project budgets and forecasting
  • Analyze documentation received from clients and respond as needed
  • Report project progress to internal Senior Managers
  • Collaborate with internal stakeholders (i.e., Software Development, Client Care, Account Management, Sales, etc.) to ensure efficient and effective system configuration, development, testing, billing, training and implementation are executed
  • Provide support to the Sales team during the pre-sales cycle to give prospective and existing clients insight into implementation processes. You’ll provide guidance on how various challenges may be resolved, enabling the team to hit their targets.
  • Build and maintain a positive, collaborative relationship across all disciplines, while ensuring that key business drivers are addressed


What You Bring to the Table:

  • Seasoned Project Manager with 3-5 years of similar experience managing implementation projects
  • Experience in managing SaaS implementation projects or other implementation and delivery type roles
  • Technical understanding/ Business Acumen – not afraid to question and investigate so that challenges can be resolved quickly
  • Leadership aptitude, autonomous
  • Client-focused - must be an active listener and great negotiator
  • Attentive to details
  • Strong analytical skills, detail oriented, ability to prioritize and meet deadlines
  • High ownership, very organized, methodical and a problem-solver
  • Strong ability to influence and hold people accountable to project scope and timelines
  • Can multi-task and work in a fast-paced environment
  • Great presentation skills
  • Excellent communicator including written and spoken English
  • Knowledge of MS office is a must


Benefits of Working at Avanti

Our Culture: Our culture is a point of pride for us. We operate as a distributed team across Canada that lives its values of diversity and inclusion, integrity, innovation, and impact. The best way we can support our clients with service excellence is to start with supporting our people. We aim to create and maintain an environment where you can be your best and grow your career while having the flexibility to work from any physical location in Canada that best suits your needs.


Our Benefits: Check out the amazing benefits waiting for you at Avanti We truly believe that when you feel your best, you do your best, and that's why we offer a variety of benefits to support you and your family every step of the way. From flexible health and wellness spending accounts to top-notch medical and dental plans, we've got you covered. And guess what? You can start enjoying these benefits from day one But wait, there's more Get ready for our RRSP program, annual incentive bonus, and so much more It's all about helping you thrive and be the best version of yourself.


Our Time Off: We value flexibility and autonomy, fully trusting our team to excel, whether it's during the traditional 9-5 or beyond. With our flexible time off program, you have the liberty to recharge whenever you need it. Company-wide Quarterly Mental Recharge days further support boosting your happiness and well-being. And for all the awesome parents out there, our Parental Leave Program is here to support you fully, offering up parental leave top-up, because family always comes first


Our Commitment to an Inclusive Culture: At Avanti we value everyone’s opinions and ideas. We believe that an inclusive environment harnesses the power of the diversity of our team. This allows us to drive innovative change by evaluating and adopting suggestions based on their value to our business. We know that embracing inclusion helps us, individually and collectively, to be better every day as a company and as people. We are committed to equal opportunity and welcome people of any gender identity, race, sexual orientation, age, physical or mental ability, ethnicity, or any underrepresented groups to apply.


Learn more about Avanti and our culture here: Avanti Careers