Specialist - Training

2 weeks ago

Vancouver BC, Canada United Services Group Full time

We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.
Learning and Development focus involves developing and implementing an organization's learning strategy, ensuring alignment of learning & development department with business goals, and optimizing training processes to improve ROI.


Learning Specialist will implementing the strategic priorities content development and on the job training for the L&D department.
Facilitate Training
Facilitate in-person and virtual workshops for continued skill development for our employees and partners.
Facilitate in-person and virtual sessions to support new technology launches and/or upgrades, work closely with R&D to support new product testing and new pilot project testing.
Deliver customized, practice-specific technical training to our employees and partners all across Canada.
Deliver training events nationally including in-class, in-store, virtual facilitation, and blended learning
Develop learning resources which can include reference guides, videos, eLearning and digital media assets
Develop pricing catalogues (both regular + promotional) and sales tools in conjunction with sales/marketing and L&D Protocols
Develop and update existing learning resources (reference guides, eLearnings, videos, leader’s guide, PowerPoint presentations) as needed
Evaluate training effectiveness by soliciting participant feedback (employees and partners) for continual improvement and needs analysis
Deliver individual and group training covering technical and operational aspects for all company initiatives
Develop training programs for internal and external teams to match company objectives
Create training outlines and determine delivery methods, specific to effectiveness of training methods such as individual training, group instructions, lectures, demonstrations, virtual meetings, and workshops
Select or create training resources, including training user guides/manuals, demonstration models, e-learning, and technical tutorials
Evaluate effectiveness of training and skills development and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods
Create training needs analysis and provide advice on training for system change and upgrades
Work with various departments training schedule for onboarding, workshops and in field training.
Maintaining and developing training courses, learning plans, training reports on the LMS software.
Assist in data integrity assessment for training data on Salesforce.
Involved in strategic projects as required by management
Social media support
Responsible for managing business using United technologies provided (Dayforce/Salesforce/Outlook/Other applicable Apps). Responsible for asset management.
Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners
Ability to work flexible shifts on a rotation basis or some evenings.
Organizational and planning skills
Use of varied Technology systems (Salesforce/Dayforce/Outlook/Other Applicable Apps.)
Advanced Use of Microsoft Suite (Excel/Word/PPT)
Communication skills- (Specifically listening, negotiating, crucial conversations, business writing)
Post-secondary degree in business administration or related field

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