Temporary Full Time Employment Support Specialist
3 weeks ago
Intermediate Telephony Support Specialist
Temporary Full Time
The Intermediate Telephony Support Specialist role primarily performs Business As Usual (BAU) activities in support of user requests, end-user support, billing and charge-back related activities. In this role, the Intermediate Telephony Support Specialist will work collaboratively with our business partners, other teams across Canada, and external vendors to support the current platform to continue to deliver an improved customer and employee experience. Your work activities are primarily driven by requests submitted by end-users through ServiceNow. Any additional non-BAU tasks are assigned from time-to-time in support of Voice Services activities and projects
What you will do: The Telephony Support Specialist is expected to have competency in day-to-day administrative activities of Voice Services systems and to be able to provide tier 2 level troubleshooting and support to end-users on the following technologies:
Microsoft Teams Administration
Microsoft Teams call-flows and call queues.
Rogers corporate smartphone administration
Knowledge of Microsoft Teams platform and Legacy Telephony software.
~ You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences
As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. Category: Digital Technology
Date: Apr 12, 2024Original job Intermediate Telephony Support Specialist posted on GrabJobs .
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