Account Manager

3 weeks ago

Calgary AB, Canada Airswift Full time

Airswift is hiring an Account Manager to join their team on a 1-year contract in Calgary, AB.It may become a permanent position in the future. About UsAirswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally We have a passion for growth, including investing in the development of our people.We support professionals looking for jobs with exceptional firms in the technology, construction and engineering sectors.Role DescriptionThe Account Manager will take responsibility for the health, growth and sustainability of all accounts they are assigned across Airswift’s portfolio of Oil & Energy customers. This includes the satisfaction of the client, the debt stance of the client, and the discovery of current and future opportunities across the client. The Account Manager will implement all client policies, processes and delivery programs by partnering with colleagues for the execution of said initiatives. The Account Manager will work closely with the Delivery function, Service, Quality Control and Finance office functions to fully support all customer needs.Responsible for the management and sales of specifically assigned clients.Maintains Airswift’s current/new client and contractor base to leverage existing service lines & continue to penetrate all service lines to develop net new GP growth.Responsible for developing trusted advisor relationships with key line managers, contractors, stakeholders and executive sponsors.Debt resolution and coordinating with internal and external stakeholders to ensure the necessary parties have the right information to collect client debts.Develop and maintain a hotlist of candidates, relative to your accounts and discipline, and proactively sell them to market daily.Will develop vertical expertise and will be expected to become the SME in that space.Responsible for the interaction, training & development of the Delivery Centre to cover all client delivery needs across the Account Managers specified clients.Works effectively with the client to bring new requisitions, plan sourcing delivery, and facilitate job interviews and placements.Responsible for obtaining client work orders and new authorisations.Monitor overall delivery ensuring all SLAs are met, and T&Cs are executed properly and take responsibility to ensure delivery of our services according to client’s needs.Forecasting client’s upcoming strategies and objectives to ensure sales and delivery models remain aligned.Meet sales targets (KPIs) which are agreed with the Regional Sales Director. Monitor and review monthly sales performance against forecast.Developing and ensuring compliance with standardised workflows to effectively manage project delivery within the contracted scope, timeline, and cost to ensure a first-class customer experience/product.Communicating internally to ensure accuracy, and pricing models are adhered to and monitor consistency overall.Proactively leads a joint company strategic account planning session.Proactively assess, clarify and validate customers’ needs on an ongoing basis.Adheres to the local regulatory requirements and delivers to customer policy and regulatory requirements.Responsible for supporting Contractors and Assignees throughout the duration of their assignment from on-boarding to off-boarding.This includes all pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support for queriesWill be the primary point of contact for all Clients and non-clients and will have the ability to drive retention and increase opportunities for referrals.Full adoption and maintenance of the Candidate Management System.Skills, Knowledge, and Experience:Accredited degree or equivalent work experience in a similar capacity.Agency experience.Excellent Microsoft skills, in particular Word & Excel.Strong demonstrable client service skills.Experience fostering strong client relationships.Ability to identify new opportunities within a customer.Availability to travel to client locations.Ability to demonstrate client relationship skills, analyse opportunities, qualifying potential service lines and scope.Ability to network at a senior level.What we can offer youAttractive monthly base salary + competitive commission/performance bonus.Genuine career progression opportunities, either locally or globallyWorld-class training programmes and development opportunities.Virtual Onboarding Events exclusively for new hires.Team driven environment, supportive culture with a focus on work-life balance.Career breaks available after one year.Real time recognition through our employee reward platform.Mental Health First Aiders to signpost you to support when you need it.Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)Charity days for various important causes such as Relay for Life and Earth Day.Our Core Values:Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.Visit our website and social media to find out more - above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Diversity & InclusionAt Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

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