Regional Director, Operations

3 weeks ago

Burlington ON, Canada ML6 Full time

The Opportunity:

ML6 is pleased to be partnering with our client who is in need of a Regional Director of Operations for their 4 locations based in Montreal Our client is within the hospitality industry and has the need of a dynamic manager to assist in the further growth and development of their restaurants and brand in the region. This position is a permanent opportunity with hybrid flexibility and does require some travelling to Ontario.

What You'll Be Doing:

  • Drive all operational standards through all restaurants, through training, clear and timely direction and
clear accountabilities across 4 locations typically.
  • With resources, develop standards that work within the restaurants.
  • Improve service through a combined effort of procedures (service package accountability).
  • Ensure quality food by executing the established kitchen, and kitchen management, systems.
  • Guide management team towards an environment that is Guest - focused.
  • Maintain low levels of management turnover.
  • Utilize time in each restaurant to observe, listen, and provide insight for the management teams.
  • Be the liaison between the restaurants and the Support Centre to ensure effective communication and
education.
  • Coach and develop GMs using a Development Plan and the Competency Model.
  • Develop personnel from within the organization for all levels of management.
  • Create a strategic plan to ensure proper bench strength for all positions in the region.
  • Provide, to the Vice President, all necessary weekly, monthly, and quarterly reporting systems that
measure each component of the P & L.

What You Need To Be Successful:

  • 3- 5 years' experience in a strong multi-unit leadership role within hospitality, restaurant or retail
environment is a must
  • Post-secondary education in business or hospitality management
  • Excellent people skills, including talent identification and development
  • Ability and desire to develop and implement operational standards
  • Strong financial acumen
  • Strong coaching, teaching, influencing skills
  • Proven ability to inspire people to perform their best and deliver company goals
  • Ability to travel, with reliable transportation and a valid driver's license
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