Senior Service Support Representative

4 weeks ago

Canada SPC Student Price Card Full time

We're on a mission to improve Student Life – save students money and teach them how to shop smart SPC connects students to the best brands and gives them access to exclusive discounts on relevant products, services and experiences. Our team– a creative, team-first attitude motivated by grassroots thinking that focuses on bringing value to students, with our people at the centre of all that we do. We are all about ownership, giving each member the tools, support, and freedom to succeed. We value building careers with an eager to learn attitude to support each other’s success - inside and outside the organization. We are fun, motivated, nimble and aren't afraid to take risks. SPC is looking for a Bilingual Customer Success Assistant. This person will be responsible for supporting the Grassroots strategy and delivering growth for SPC’s distribution channels. This person will focus on forming relationships with high school and post-secondary advisors and executing campaigns and projects that drive channel growth. Partnership Building and Relationship Management:
Create relationships with educational partners (high schools, universities, colleges, Student Associations, bookstores) to ensure they are actively involved in working with the SPC program.
Customer success manage current high schools, universities, colleges, campus bookstores, and Student Associations that continuously sell SPC.
Serve as an advisor and liaison to schools/educators and provide them with resources and support to implement the SPC program and drive awareness in their schools.
Participate in school grassroots events throughout the year to help promote SPC to students.
Data Analysis and Feedback:
Organize and analyze sales and educational partner data with data management tools.
Support and Operations:
Support the Partnerships Manager on incentive programs for schools and retail.
Manage inventory and ordering for channel distribution.
Support with retail distribution efforts, such as but not limited to, store calls, inventory checks, warehouse support, etc.
Support in research and analysis for distribution channels.
Communication : can effectively communicate (verbally and in writing) at all levels of seniority - from student to senior management, in a friendly and professional fashion.
Creativity: restructures data and ideas to achieve innovative or alternative approaches, isn’t afraid to share ideas with the team.
Analysis : measures the impact of actions, using both quantitative and qualitative information and research.
Provides support to the Partnerships Manager to deliver higher revenue and engagement results.

Minimum of 2-3 years of experience in a sales, partnership, fundraising or fund development focused role including internships.
Degree or diploma in Business Administration, Marketing, Entrepreneurship or similar program.
Recent Graduate with an entrepreneurial mindset
Ability to multitask and manage multiple projects simultaneously
High proficiency in Microsoft Suite
Proficiency in English and French, written and spoken at intermediate level is required

Out of Office – Vacation and Personal Days
You’ll work on a wide range of projects
Be Social - Company Sponsored Events both virtual and in-person
Early Friday, Every Friday – we like to think it’s summer year-round
Flexible Work – remote or in-person – it’s up to you

Our team knows that creative solutions require a diverse approach to thinking and life experiences.

SPC is an equal opportunity employer and values diversity at our company. Our hiring process is inclusive of all candidates regardless of their race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available upon request for all aspects of the selection process.

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