Online Customer Support Agents

Found in: Jooble CA O C2 - 7 days ago

Ontario, Canada HuntsBot Full time

Customer Success Specialist / Customer Experience Specialist
Customer Support Contract North America Only
Directly communicate with Ground News readers to answer questions regarding all of the Ground News product suite (web, mobile app, extension, newsletters) in a thorough, thoughtful, and brand-aligned manner. Remain readily available throughout work hours to respond promptly and accurately to inquiries via several feedback channels including phone calls, App/Play Store and other product review channels, social media, and email.
Collect and record actionable feedback from each feedback channel, to be shared with the Head of Customer Support. Help improve the product by communicating time-sensitive feedback to the right departments, ensuring prompt updates that help resolve bugs. Troubleshoot to investigate reports of technical issues and provide clear solutions to customers, and escalate reports directly to the dev team when necessary.
Develop expert knowledge on how all of the Ground News products work so that you can accurately resolve technical issues, address customer questions and concerns, follow up with product-based solutions, and provide readers with relevant, personalized information about the Ground News suite of apps, newsletters, and media literacy tools.
A minimum of 3+ years of experience in a customer support or customer service role (preferably in B2C SaaS)
A non-partisan approach to news and current events and ideally a basic understanding of the US political system
Exceptional English communication skills and the ability to leave your personal biases at the door when communicating with individuals from all walks of life
The ability to operate consistently and reliably in a 100% remote environment, including the ability to organize one’s own virtual workspace to ensure that work is completed within work hours
A background in social sciences: philosophy, political science, psychology, sociology or similar
Experience working in media (preferably news)
Experience using any of Ground News’ products (app, website, extension, newsletters)
Co-founded by a former NASA engineer and Bain consultant, a position with Ground News provides an unparalleled learning experience both personally and professionally. You’ll have the freedom to work remotely and play a key role in the development of Ground News products.
This is an opportunity to work with a growing and mighty team that is fighting every day to build a world where cooperative, civil debate is the norm, media is accountable, and critical thought is the baseline of our information consumption. Ground is based in Kitchener, Ontario, Canada, but this role is remote.
If you think Ground News is a good fit for you, send your resume and cover letter.
HuntsBot,a one-stop outsourcing task, remote job, product ideas sharing and subscription platform, which supports DingTalk, Lark, WeCom, Email and Telegram robot subscription. The platform will push outsourcing task requirements, remote work opportunities, product ideas to every subscribed user with timely, stable and reliable.

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