Technical Customer Experience Specialist
3 weeks ago
Wilson Language Training Technical Customer Onboarding Specialist Madison , Wisconsin Apply Now
Technical Customer Onboarding Specialist
Department: Customer Experience
Wilson Language Training is growing and looking to for a Technical Onboarding Specialist. The Technical Onboarding Specialist is responsible for successfully orienting customers to Wilson products, providing an efficient and engaging onboarding experience to enable deep engagement and drive successful outcomes.
Contribute to other onboarding and customer success projects as needed.
At least 1 year of customer facing technical onboarding experience required.
Some experience in onboarding or customer success in a SaaS or edtech environment.
Demonstrable experience using common customer success tools, including CRM, webinar/online meeting, and screen recording?channels,?chat, phone, email, and video?conference.
Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal?Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Medical, dental, vision, and Life & Disability Insurance
Paid holidays
-O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks.
Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.
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