Shop/Field Service Technician

2 weeks ago

Montréal QC, Canada CAMP Systems International, Inc. Full time

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.
CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. CAMP is part of the Hearst Transportation portfolio


We are currently in search of an OEM Field Service Representative working with Bombardier. The primary responsibilities of the successful candidate will be to manage CAMP’s partnership with Bombardier. You will be responsible for on-site engagement with a key CAMP partner, building the strategic relationship, capturing key information, and coordinating with CAMP operations and management to drive revenue to CAMP. Responsibilities will include delivering presentations and demonstrations to articulate features and differentiators of the CAMP service. Additionally, you must be able to understand a customer or prospect’s business operations, and then suggest solutions that address their pain points by taking advantage of the many ways in which CAMP can deliver value. You will drive CAMP customer satisfaction by developing an understanding of customer requirements and working cross-functionally with Product, Operations, and Sales to develop solutions to support customer needs.


Drive business development opportunities for CAMP by becoming a trusted colleague and on-site representative for a key CAMP partnership
Determine the needs of the partnership by building relationships, identify overall impact on the business, and working to co-create solutions or escalate issues
Support on-site deliveries of new aircraft and work to capture these customers on CAMP through presentations and product demonstrations that communicate the value delivered by the CAMP service
Work cross-functionally with our Product, Operations, and Sales teams to make sure the partner has the best possible experience related to CAMP’s services.
Become an expert in the CAMP external and internal products and develop working knowledge of the CAMP enterprise solution
Understand customer requirements and configure CAMP’s product offerings to drive efficiency and meet customer’s specifications
Clearly articulate features and differentiate CAMP’s product offerings across new and existing CAMP customers
Bachelor’s degree, or an equivalent combination of education and experience
At least 5-7 years’ experience in aviation maintenance, aviation management, technology engineering, consulting or professional services or an equivalent combination of these
Knowledge of regulatory requirements including regulations pertaining to Air Carriers
Fluency in English
Fluency in French (preferred)
Proficient in Microsoft Office suite


Experience using maintenance tracking applications (CAMP/CESCOM /Avtrak experience a plus)
Prior instructor or training experience


CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE

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