Microsoft E-commerce Specialist

1 month ago

Montréal QC, Canada Ubisoft Entertainment Full time

Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting-edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown. Job Description
As the Application Specialist are part of the Ecommerce LiveOps team, you'll provide technical and functional support for the applications within the E-commerce ecosystem. You will also be responsible for the tracking of incidents and the follow-up of internal stakeholder requests. You monitor the health of the applications the team supports, while taking all the necessary actions to resolve issues in a timely manner and with a sense of urgency.
Responsibilities
Provide first and second level support for E-commerce applications, particularly on the scope of the front-end store.
Identify, research, troubleshoot, and resolve technical and functional issues by collaborating with development and cross-functional product teams.
Respond to stakeholder requests by utilizing various communication channels such as ticketing systems, email and Microsoft teams.
Monitor the health of the E-commerce system in real-time to detect issues early.
Offer a high level of customer service to stakeholders with various degrees of technical proficiency and detailed communication as well as follow up with them to ensure their satisfaction.
Document, dispatch and escalate requests to 3rd and 4th level support when necessary.
Monitor targets to ensure that incidents are resolved within the Live Ops support Service Level Agreementguidelines (SLA).
Send global communications to stakeholders informing them of incident status and/or to provide recap of investigation with the root cause analysis, the fix, and preventative measures.
Work directly with 3rd party application support teams to troubleshoot technical bugs.
Participate in on call support outside of normal business hours (overtime compensated).
Qualifications
Experience a technical support analyst or application specialist in a customer service driven environment.
E-commerce experience - having worked with Purchase order systems (PoS) and specifically Salesforce Commerce Cloud is considered a strong asset.
Good communication skills, verbally and written, demonstrated by your ability to simplify complex information to different stakeholders.
Having Experience in IT with Agile methodologies and/or IT Projects working alongside Developers and product teams
Experience with ticketing systems and project management tools like Jira, ServiceNow and/or Confluence
Additional Information
Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.
Skills and competencies show up in different forms and can be based on different experiences, which is why we strongly encourage you to apply even though you may not have all the requirements listed above.
At Ubisoft, we embrace diversity in all its forms. We are committed to fostering an inclusive and respectful work environment for all.We know the importance of providing a pleasant interview experience, therefore if you need any accommodation, please let us know if there is anything we can do to facilitate the interview process.
#J-18808-Ljbffr

  • Microsoft E-commerce Specialist

    4 weeks ago

    Montréal, QC, Canada Ubisoft Full time

    As the Application Specialist are part of the Ecommerce LiveOps team, you'll provide technical and functional support for the applications within the E-commerce ecosystem. You monitor the health of the applications the team supports, while taking all the necessary actions to resolve issues in a timely manner and with a sense of urgency. Provide first and...

  • Application Specialist E-commerce

    1 month ago

    Montréal, QC, Canada Ubisoft Entertainment Full time

    Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to...

  • E-commerce Specialist

    2 months ago

    Montréal, Canada Naked & Famous Denim Full time

    Naked and Famous Denim is looking for an ecommerce specialist to join our special team. We are not a normal denim company and we never will be. Instead of relying on celebrity endorsements and expensive ad campaigns, we devote all of our resources to sourcing the world’s best fabric and turning it into awesome jeans. No advertising, no washes, no...

  • E-commerce Specialist

    3 weeks ago

    Montréal, Canada Naked & Famous Denim Full time

    Naked and Famous Denim is looking for an ecommerce specialist to join our special team. We are not a normal denim company and we never will be. Instead of relying on celebrity endorsements and expensive ad campaigns, we devote all of our resources to sourcing the world’s best fabric and turning it into awesome jeans. No advertising, no washes, no...

  • E-commerce and Brand Merchandising Specialist

    3 weeks ago

    Montréal, Canada Aylo Careers Full time

    **What you'll be doing**: - Operate an e-commerce website that sells and ships physical goods internationally. - Oversee site optimization initiatives. - Provide regular inventory updates on new product launches to celebrate successes and highlight opportunities. - Compile monthly sales reports for the team using a variety of graphs and tools. - Maintain an...

  • Remote E-commerce Specialist

    1 week ago

    Montréal, QC, Canada SSENSE Full time

    About Us: SSENSE (pronounced [ es -uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.SSENSE has garnered critical acclaim as both an e-commerce engine and...

  • Remote E-commerce Specialist

    4 weeks ago

    Montréal, QC, Canada SSENSE Full time

    SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content,...

  • Remote E-commerce Specialist

    3 weeks ago

    Montréal, QC, Canada SSENSE Full time

    SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content,...

  • Support Specialist

    1 month ago

    Montréal, QC, Canada Lightspeed Commerce Full time

    Payment Support Specialist (French Speaking) Apply Now Payment Support Specialist (French Speaking) at Lightspeed Commerce Montreal, Quebec, Canada Hi there! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support...

  • e-Commerce Inside Sales Specialist

    1 month ago

    Rimouski, QC, Canada Guillevin International Full time

    e-Commerce Inside Sales Specialist page is loaded e-Commerce Inside Sales Specialist Apply locations St-Laurent Rouyn-Noranda Rivière-du-Loup Rimouski Joliette time type Full time posted on Posted Yesterday job requisition id JR103338 e-Commerce Inside Sales Specialist Status: Regular, Full time Location: St-Laurent, Quebec Job Description *...

  • E-commerce Order Support Specialist

    1 month ago

    montréal, Canada BRP Full time

    As an E-commerce Order Support Specialist, you will play a pivotal role in the success of our digital retail direct-to-consumer and omnichannel experience strategy, being part of the team that monitors and optimizes the operations of BRP’s direct-to-consumer sales channels (from online order creatio

  • E-commerce Associate

    2 months ago

    Montréal, Canada Allesco Inc. Full time

    **Position Overview**: Responsibilities included but not limited to: - Assist in the management and optimization of product listings on Shopify and other e-commerce platforms. - Upload product images to the e-commerce platform, ensuring accuracy, consistency, and adherence to branding guidelines. - Provide customer support and respond to inquiries or issues...

  • Specialist E-commerce Operations

    6 days ago

    Montréal, Canada Maison Birks Full time

    **BIRKS. PURE DELIGHT.** Established since 1879, **Birks **is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.**ARE YOU OUR HIDDEN GEM?** Under the general...

  • E-commerce Coordinator

    2 months ago

    Montréal, Canada Big Time Watches Full time

    Big Time Watches, Montreal's favourite authorized watch dealers, are seeking an E-Commerce Coordinator to work alongside the Marketing Manager to support current and future projects aimed to improve digital footprint and maintain current e-commerce platforms. We’ve recently launched a new e-commerce website using Shopify and need someone to tie all the...

  • Manager, E-commerce

    6 days ago

    Montréal, Canada Penningtons Full time

    **Company Description** Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...

  • Digital Marketing Specialist

    7 days ago

    Montréal, Canada Conifere Full time

    Job Title**:Digital Marketing Specialist - E-Commerce Kids Snowsuit Website** Company: Conifere Are you passionate about creating a captivating online shopping experience for parents and caregivers looking for the perfect snowsuits for their little ones? Do you have a flair for digital marketing and a creative mindset that can captivate audiences across...

  • Gestionnaire Commerce électronique

    7 days ago

    Montréal, Canada Indigo Park Canada Inc Full time

    Si vous aimez déployer des solutions de ventes numériques, et avez à cœur de devenir acteur des grands changements de la mobilité au Canada, ce poste est pour vous. INDIGO, leader mondial du stationnement, et leader des solutions e-commerce de stationnement au Canada, ouvre l’un de ses postes les plus convoités : celui de responsable e-commerce pour...

  • Specialist E-Commerce Operations/ Spécialiste, Opérations du cybercommerce

    12 hours ago

    Montréal, QC, Canada Maison Birks Full time

    BIRKS. PURE DELIGHT. Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients. ARE YOU OUR HIDDEN GEM? Under the general...

  • Specialist E-Commerce Operations/ Spécialiste, Opérations du cybercommerce

    1 day ago

    Montréal, QC, Canada Maison Birks Full time

    BIRKS. PURE DELIGHT. Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients. ARE YOU OUR HIDDEN GEM? Under the general...

  • E-Commerce Customer Service Représentative

    3 weeks ago

    Montréal, QC, Canada TalentStay Full time €25 - €40

    Job Title: E-Commerce Customer ServiceLocation: MontrealEmployment Type: Full-time, in-personSalary Range: $25/hourHours: 40 hours per week, Monday to Friday from 10 am to 6 pmAbout Our Client's Boutique:Founded in 1975, our client's boutique is a fashion destination in the heart of Montreal, offering an exclusive selection of Canadian and international...